Help Desk Specialist

3 weeks ago


Washington, United States Kavyos Consulting Full time

Required Skills

  • Working knowledge of Windows 10
  • Working knowledge of Microsoft Office
  • Working knowledge of any Ticketing System, Dell Laptops, VoIP Phones
  • Familiar with software deployment technologies
  • Ability to use Office 365 and Sharepoint proficiently and to teach it to new users
  • Ability to diagnose and troubleshoot issues with BitLocker Encryption on laptops
  • Understanding of conference room audio-visual systems, desktop hardware and software, and technical troubleshooting steps.
  • Understanding of webinar features and best practices with leading webinar products such as Zoom, GoToWebinar, GoToMeeting, WebEx, etc.
  • Excellent time management skills and organizational skills. Can manage multiple tasks/projects simultaneously.

Required Experience

  • 4 to 8 years of technical support (IT Service Desk, Helpdesk Analyst, Desktop) experience
  • 1-5 years of experience supporting onsite, virtual, and/or hybrid meetings directly with users.
  • Experience with logistical support of webinars and teleconferences.
  • Experience with a ticketing system (e.g., Zendesk, Remedy, ServiceNow).
  • Good written and verbal communication skills
  • Ability to work in a fast past environment
  • Excellent customer service skills
  • Associates, Technical degree, or IT Certification
  • Ability to lift 35 pounds


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