IT Help Desk Manager

4 weeks ago


Washington, United States NucoreVision, Inc Full time

**PLEASE NOTE**:
**-There are No C2C opportunities for this role.**
**- 7pm. *
**________________________________________________**

The Information Technology Help Desk Manager:

- Must have working experience with Microsoft Windows operating systems, Active Directory, Dynamics 365, Azure, M365 (Apple/Mac experience is a plus).
- Proven knowledge of MS Office including word, outlook, excel and PowerPoint.
- **Proven experience in help desk management.**
- Good communication skills both written and verbal.
- Maintain a proactive and responsive approach to addressing customer inquiries and concerns, ensuring high levels of satisfaction.
- Assistance and inventory tasks.
- Coordinate set up of New Hire accounts, as well as equipment for orientation.
- Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets.
- Ability to work within deadlines and effectively handle stress.
- Ability to establish effective working relationships and interact successfully with others.

Pay: $110,000.00 - $119,400.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Holiday pay
- Hourly pay

Experience level:

- 4 years

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 3 years (preferred)

Ability to Commute:

- Washington, DC 20036 (required)

Ability to Relocate:

- Washington, DC 20036: Relocate before starting work (preferred)

Work Location: Hybrid remote in Washington, DC 20036



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