IT Help Desk Specialist
3 weeks ago
Are you an IT Help Desk Specialist?Do you have experience working in a law firm or professional services environment? Would you like to work with one of the top law firms in the US? If so, R & W Group has a great new opportunity One of our favorite law firm clients is looking for a Service Desk Analyst opening in Washington, DC. This role is for the following shift:
- 12:00 p.m. to 8:30 p.m. Monday through Friday
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
- Exhibiting ownership and timely resolution of all incident tickets and change orders.
- Interacting directly with other IT groups to determine the proper remediation for an issue.
- Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
- Minimum of one year of experience in end-user support.
- Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
- Two-year college degree preferred. Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Exceptional client service, both internal and external.
- Flexibility to work additional shifts as needed.
Solid compensation ($63- 75k, DOE) and great benefitsAwesome IT teamApply online or register with us at www.r-wgroup.com.
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