Help Desk Specialist

Lead Helpdesk SpecialistLocation: Onsite Washington, DCResponsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

Overview: CUSTOMER SUPPORT SPECIALIST (HELP DESK) (DOS) Bowhead is seeking a Customer Support Specialist (Help Desk) to provide customer support and technical assistance for our Department of State (DOS) contract in Washington D.C.. The Help Desk Specialist will be responsible for providing basic entry-level support via phone, email and Microsoft Teams to...

RightDirection Technology Solutions LLCDescription:RDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite...

3 days ago Be among the first 25 applicants Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II Jr. IT Support Specialist Washington, D.C Must Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support...

Summary We are seeking a dedicated and motivated individual to join our help desk team as a tier one IT Specialist. As an integral part of our IT department, the incumbent will be responsible for providing technical support and troubleshooting assistance to agency staff members with...

Job Overview: **Must be able to get a Government Clearance and pass background check.** **Responsibilities**: **Duties**: - Manage the Service **Desk** which receives an average of 20,000 annual incidents and service requests from ~2’000 **users**: - Develop and implement service **desk** policies and procedures - Staff and train service **desk** agents...

The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions. Duties: Provide Help Desk reports on the status of all...

**Client Site**: Washington, DC Full Time Ability to obtain & maintain a Public Trust * - _US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time._ **Who We Are**: Tria Federal (Tria) is the premier middle-market IT and...

Title: Helpdesk Staff/Specialist Location: Onsite Washington, DC Key Responsibilities: This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances....

Title: Helpdesk Staff/Specialist Location: Onsite Washington, DC Key Responsibilities: This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances....

Overview: The Navy Modernization, Planning and Sustainability Division, Naval Sea Systems Command (NAVSEA) 09, is responsible for providing the Fleet and modernization stakeholders with modernization policies; Ship Change Document (SCD) processes and approvals; Navy Data Environment (NDE) and user-training; Fleet Risk Assessments; Command, Control,...

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career and...

Company Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures professional...

Job DescriptionJob DescriptionCompany Overview:Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best...

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem...

GridIron IT is seeking a Junior Help Desk Analyst local to Washington, DC. US Citizen with ability to obtain Public Trust Clearance Required No more than 3 years experience in help desk settingBasic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databasesAbility...

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

Overview: Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed IT...

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...