Help Desk Coordinator

3 weeks ago

Washington, United States Gunnison Consulting Group Inc Full time
Job DescriptionJob Description

We are seeking a motivated and customer-oriented Help Desk Coordinator to support our US Courts client.

The customer is looking to consolidate and integrate existing data warehouses, data marts, and applications into an Integrated Enterprise Data Warehouse. The Help Desk Coordinator will lead help desk activities in support of enterprise users.

Duties and responsibilities include:

  • Staff the Help Desk.
  • Answer users' calls and record all necessary information.
  • Offer assistance over the phone and follow problems through to resolution.
  • Assign center or appropriate area for resolution.
  • Log and report data on the number and type of calls received.

Required Qualifications:

  • Seven (7) years of progressive experience in a business ADP environment with emphasis on microcomputer hardware and software applications.
  • Experience troubleshooting software issues, providing user support, configuring systems, managing software updates, and similar relevant experience.
  • Experience supporting a data warehousing software such as Snowflake, Amazon Redshift, Oracle Autonomous Data Warehouse, etc.
    • User/account management and resolutions
    • Running predefined reports or processes
  • Experience supporting tools like Power BI, Tableau, etc.
    • User/Account management and resolutions
    • Installing software
    • Supporting users with application questions
  • Familiarity with Red Hat Linux and Windows Server environments preferred.
  • Familiarity with JIRA and HEAT preferred.

Education Requirement:

  • Master's degree in computer science, information systems, engineering, or business management.
  • Education may be substituted with 3 additional years of experience.

Clearance Requirement: Ability to obtain and maintain a Public Trust.

*This position is contingent upon contract award to Gunnison Consulting.


Why Join Gunnison?

  • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
  • Quality is our top priority.
  • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
  • There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
  • We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
  • We hire for careers at Gunnison, not to fill a position.

Employee Benefits

Gunnison employee benefits meet or beat other companies in the Washington, D.C. metropolitan area, including:

  • Bonuses AND profit-sharing
  • 401k Matching
  • Certifications and training allowance $2,500/year
  • 3 weeks of personal leave your first year (160 hours can roll over every year)

Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time

In 1994 Gunnison Consulting Group began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for 25 years.

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