Chief of Staff/Personal Assistant

3 weeks ago

New York, United States Cynthia Rivas Skin Care Full time

Cynthia Rivas, creator and director of Cynthia Rivas Skin Care is in the process of opening a brand new studio in WSA, Manhattan. The studio will be home to Cynthia’s exclusive, highly recognized treatments along with new additions to enhance the core ethos of skin from the outside in.


Now seeking a Studio Supervisor and Personal Assistant mixed role. This person will be in charge of the daily studio operations, personal scheduling, retail sales, event assistance and social media management for the business. There is opportunity for growth for this position.


Responsibilities Include:

• Assist in the pre opening and set up of CR Studio (including software system, retail processing etc)

• Oversee the opening and closing of the studio

• Diary management for Cynthia Rivas

• Welcoming clients and checking them in for their treatments adhering to the welcome protocol

• Ensure guests have completed their consultation and consent forms

• Maintain complete confidentiality in all guest matters in accordance with company policy (NDA will be required)

• Communicate with clients via email and phone for any requests in a timely and professional manner

• Checking clients out, taking payments and re booking future treatments

• Selling of retail products

• End of day and monthly reporting

• Ensure daily business operations are met (e.g laundry, rooms stocked for next day)

• In charge of packing up and sending out online orders each day

• Retail area is stocked at all times

• Weekly stock/inventory check ensuring adequate stock of supplies and equipment; inform management when stock is low

• Advise team of all new product releases

• Ensure the space is kept clean and tidy at all times

• Assist in client room turnover

• Regularly participate in and support training and staff meetings for the studio

• Oversee the daily communications on social media/responding to messages, reposting content and helping film content when needed

• Support in events and activations relating to the studio


Position Requirements:

•Must be detail-oriented and have ability to multi-task

•Ability to be efficient and productive in a luxury, fast-paced environment. Must have enthusiasm and possess excellent customer service skills

•Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills

•MUST have a team player mentality, enjoys collaboration and thrives in a cooperative environment

•Must be flexible as shifts will include weekends

•Passionate about skincare and genuinely enjoys working in the beauty industry

•Committed to delivering exceptional customer service, with a deep understanding of clients' needs and concerns

•Capable of effectively managing, maintaining and assisting in all efforts towards maintaining a functional skincare studio not limited to scheduling, daily tasks, administrative duties, organizing meetings, correspondence, priorities and more


Qualifications:

•Preferred (not required) prior experience in spa, salon, or medical settings, with a focus on prioritizing customer satisfaction

•Skilled at establishing strong connections with clients and excels in communication across diverse demographics

•Exhibits professionalism, respect, and efficiency in all interactions

•Maintain a positive attitude and contribute toward a quality work environment

•Must be able to work without constant direct supervision and remain at assigned post for extended periods of time


Please email resume and a short paragraph about you to admin@cynthiarivasskincare.com

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