Technical Support Engineer

3 weeks ago


Lewisville, United States Horizons Optical Full time

Exciting Opportunity: Technical Support Engineer – Optical Industry

Location: Lewisville, TX


Are you passionate about technology and eager to dive into the world of ophthalmic lenses? Optical Lens Designer is seeking a dynamic and motivated Technical Support Engineer to provide exceptional support services, helping our customers create the highest quality digital lenses on the market. This role offers the chance to learn the technical aspects of the optical industry while making a real impact.


What You’ll Do:

  • Master Lens Calculation Software: Adjust and configure our proprietary lens calculation software (basic programming and intermediate Excel skills required).
  • Support Cutting-Edge Manufacturing: Assist customers in configuring and adjusting their industrial equipment, both onsite and remotely.
  • Customer Training: Become a technical expert in our products, training customers on the advanced features of our digital lenses.
  • Onsite Visits: Visit customer facilities to align their technical needs with our company’s vision.
  • Analysis & Reporting: Analyze lens samples and prepare professional reports.


Who You Are:

  • Strong customer support orientation
  • Critical thinker with an interest in technology and optical science
  • Comfortable working in global, multidisciplinary teams and in ambiguous environments
  • Ready to learn and apply technical skills in a hands-on setting


Requirements:

  • Immediate availability
  • Willingness to travel up to 50%
  • Previous experience in the optical industry is a plus
  • Knowledge of Spanish or other languages is appreciated


This role is perfect for an engineer, optometrist, or someone with a technical background who’s ready to learn the ins and outs of digital ophthalmic lenses and share that expertise with customers.



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