Technical Support Associate

4 weeks ago


Lewisville, United States Prudent Technologies and Consulting, Inc. Full time

Job Description:

  • This position is a “Technical Support Associate” supporting our 3rd \ weekend shift in Lewisville, TX. After training during our normal hours, this person would move to the weekend shift. Shift looks like this (1hr Lunch): Friday 9:30 am - 6:30 pm Sat & Sun 6:00 am - 7:00 pm Monday 8:00 am - 5:00 pm
  • The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.


Primary Requirements/Skills

  • 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment.
  • Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
  • Excellent verbal and written communication skills and attention to detail.
  • Must possess good time management, organization, and multi-tasking skills.
  • Solid analytical and problem-solving skills.


Primary Technical Requirements/Skills

  • Knowledge of computer operations and their interfaces
  • Working knowledge of communications protocols and networking technology and hardware
  • Working knowledge of IT infrastructure architecture.
  • Windows 10 desktop implementation and support
  • Microsoft Office and Office 365 services.



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