Help Desk Representative

4 weeks ago


Cambridge, United States Planet Pharma Full time

Responsibilities

• Work with and resolve escalated helpdesk requests from managed service provider

• Provide support for AV equipment and meetings (in-person & virtual)

• Image and deploy new user setups (Computer & Desk setup)

• Inventory and software management of IT assets including asset auditing.

• Help with system administration tasks in Windows, Okta, MDM systems

• Help support and manage Windows and Apple environment


Education

• Bachelor’s degree or 2-4 years of experience in a related field

• Microsoft Certifications are a plus


Skills

• Knowledge of computer network concepts and network and systems troubleshooting

• Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device

Manager (MDM)

• Experience with Active Directory operations

• Experience with Microsoft Office 365 applications

• Experience with Microsoft Windows and Apple MacOS operating systems



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