Front Desk Attendant

3 weeks ago

Cambridge, United States Health Fitness Full time

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

MIT Recreation, managed by HealthFitness, is looking for a Front Desk Attendant to join the recreation team on campus in Cambridge, MA. In this position, you will be responsible for greeting patrons and provide the highest possible level of customer service to ensure patron satisfaction. This is a frontline desk position and the initial point of contact for all members and guests in the Zesiger Sports and Fitness Center (Z Center).

What you'll be doing

  • Performs all front desk administration processes in the ZCenter, e.g.access control, membership enrollments, POS transactions, court reservations, towel service, equipment rental, and general customer service

  • Troubleshoots monthly membership billing issues and updates payment information using membership management software as requested

  • Responds to all front desk phone inquiries and answers questions regarding pool lane availability, open recreation,ice rink schedule, hours of operation, etc.

  • Ensures that front desk organization and lobby cleanliness is maintained, coordinates cleaning with custodian staffwhile on dutywhennecessary

  • Communicates with the Manager on Duty regardingfacility incidents, injuries, and customer servicematters

  • Other duties as needed/assigned

What you'll need to have

  • High School Diploma or GED required

  • Previous customer service experience a plus

  • Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 60 days of hire.

  • Ability to navigate electronic onboarding and timecard systems required.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune . The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

We are looking for strategic thinkers, innovators, team players and leaders who align with our purpose of improving the health and wellbeing of those we serve.

We’re a nationwide team of more than 2,400 professionals who believe in the power of health and fitness — and creating opportunities for others to believe as well. We are dedicated to improving the health and wellbeing of those we serve and consider ourselves lucky to inspire, motivate and engage over 1 million participants across our 135 clients, from corporations to health systems to colleges and universities.

We started in 1975 as Fitness Systems. Over the years we expanded our services and capabilities to offer injury prevention and treatment and wellness services, so that we can truly care for the whole person. Today, we are HealthFitness and we’re backed by Trustmark, a benefits company that has supported employers and their teams for more than 100 years.

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