Desktop Support Team Lead

4 weeks ago


Cambridge, United States CDW Full time

Desktop Support, Lead

Boston, MA (Cambridge, Lexington)

Full Time

CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving user challenges that are escalated from the Help Desk team.



Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

Required expertise includes:

  • 5 years of Technical Support / Help Desk / Desktop Support
  • 1+ year of Lead or Management experience
  • 2+ years of Active Directory experience (adding users, resetting accounts, etc.)
  • 2+ years of O365 Support – advanced knowledge with this product
  • Experience supporting mobile devices
  • Ability to travel to other local office periodically (Requires driver’s license and vehicle)

About the role:

  • Location: Boston, MA
  • Type of opportunity: 1 year contract
  • Compensation: Flexible based on experience, plus excellent benefits

Send your resume to kaci.railey@cdw.com for an immediate conversation



  • Cambridge, United States CDW Full time

    Desktop Support, Lead Boston, MA (Cambridge, Lexington) Full Time CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving...


  • Cambridge, United States CDW Full time

    Desktop Support, Lead Boston, MA (Cambridge, Lexington) Full Time CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving...


  • Cambridge, United States CDW Full time

    Desktop Support, Lead Boston, MA (Cambridge, Lexington) Full Time CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving...


  • Cambridge, Massachusetts, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...


  • Cambridge, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...


  • Cambridge, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...


  • Cambridge, Massachusetts, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...


  • Cambridge, United States BioSpace, Inc. Full time

    Job Details The Role We are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve...


  • Cambridge, United States Siri Info Solutions Full time

    Must Have Technical/Functional Skills    -   Strong knowledge of desktop/laptop hardware -   Very strong hands-on experience (H/W and S/W) -   Good knowledge of Win 10, Win 7 & MS Office -   Knowledge of Mac OS is preferred -   Understanding of daily operations and delivery processes -   Application / software installation and...


  • Cambridge, United States Coforge Limited Full time

    Responsible for leading the day to day operation of a large customer engagement or several small customer engagements. Responsibilities include: day to day service delivery, project direct and indirect expense management, customer satisfaction, personnel management, and account planning for assigned engagements within one or more of the following domains: -...


  • Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Who we are:Peak Support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery centers across the Philippines, Colombia, Europe and...


  • Cambridge, United States Boston Technology Full time

    We are looking for someone to come in and help with the cleaning and re imaging of their desktops and the transition from Windows 10 to 11. Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment Reimaging all the desktops (Clonezilla) to add EDR, Active Directory, etc. and transition from Windows 10 to...


  • Cambridge, United States The Snyder Team Full time

    Job DescriptionJob DescriptionOur market is rapidly expanding!Our office has more leads than we can handle (our current agents literally can't keep up)!We are a technology-driven real estate company with an aggressive internet lead generation system and we are one of the fastest growing real estate companies in America.WHAT KIND OF PERSON ARE YOU?Are you...


  • Cambridge, United States The Snyder Team Full time

    Description Our market is rapidly expanding! Our office has more leads than we can handle (our current agents literally can't keep up)! We are a technology-driven real estate company with an aggressive internet lead generation system and we are one of the fastest growing real estate companies in America. WHAT KIND OF PERSON ARE YOU? Are you a self-starter...

  • Platform Support Lead

    3 weeks ago


    Cambridge, United States Philips Full time

    Job Title Platform Support Lead Job Description Platform Support Lead - Cambridge, MA We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to: Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions....


  • Cambridge, United States Philips Full time

    Job Title Platform Support Lead Job Description Platform Support Lead - Cambridge, MA We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to: Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions....

  • Platform Support Lead

    4 weeks ago


    Cambridge, Massachusetts, United States Philips Full time

    Job TitlePlatform Support LeadJob DescriptionPlatform Support Lead – Cambridge, MAWe are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.Resolve...


  • Cambridge, Massachusetts, United States Philips Full time

    Job TitlePlatform Support LeadJob DescriptionPlatform Support Lead – Cambridge, MAWe are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.Resolve...

  • Engineering Team Lead

    2 months ago


    Cambridge, United States Massachusetts Institute of Technology Full time

    ENGINEERING TEAM LEAD MIT Quest for Intelligence - Systems Engineering Team To lead and supervise a team that is building and maintaining artificial intelligence and machine learning (ML) computational platforms designed to advance Quest missions research, compose and benchmark models of natural intelligence, and assess the utility of systems in solving real...

  • Team Leader

    2 weeks ago


    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing...