Desktop Support Team Lead

3 weeks ago


Cambridge, United States CDW Full time

Desktop Support, Lead

Boston, MA (Cambridge, Lexington)

Full Time

CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving user challenges that are escalated from the Help Desk team.


Required expertise includes:

  • 5 years of Technical Support / Help Desk / Desktop Support
  • 1+ year of Lead or Management experience
  • 2+ years of Active Directory experience (adding users, resetting accounts, etc.)
  • 2+ years of O365 Support – advanced knowledge with this product
  • Experience supporting mobile devices
  • Ability to travel to other local office periodically (Requires driver’s license and vehicle)


About the role:

  • Location: Boston, MA
  • Type of opportunity: 1 year contract
  • Compensation: Flexible based on experience, plus excellent benefits

Send your resume to kaci.railey@cdw.com for an immediate conversation



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