Lead Patient Access Representative

2 weeks ago

Cambridge, United States Mount Auburn Hospital Full time

**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**

**Job Type**:
Regular

**Scheduled Hours**:
40

**Work Shift**:
Day (United States of America)

Under the supervision of a Manager, Patient Access Services, the Lead Patient Access Services Representative assures the operational excellence of a team of colleagues by supporting their adherence to all Mount Auburn Hospital policies and procedures, and their achievement of the department’s measured performance standards. The Lead Patient Access Representative contributes to the continuous improvement of the team’s overall performance.

Efficient and effective performance of colleagues on a day-to-day basis (work schedules, department performance metrics, and adherence to Mount Auburn policies).

Continuous improvement of the overall performance of the team by proactively identifying problems and proposing solutions for the Manager’s review.

Serves as a role model for customer service and colleague engagement at all times.

The Lead Patient Access Representative’s role encompasses all of the various administrative tasks at the entry of the patient into the health care system. Lead Patient Access Representative also oversees and help coordinate the admitting/registration function during off shifts, weekends, and holidays, in accordance with hospital/departmental policies and procedures. Professional standards of operation in the department are maintained and a positive example is set for staff. The highest regard for patient confidentiality is expected at all times.

**Primary Responsibilities**:

- Oversees the department registration and surgical scheduling activities and participates in the daily workflow on his/her shift. Manages the scheduling and financial clearance of surgical procedures. Oversees the department’s Revenue Cycle initiatives and efforts following department procedures.
- Monitors and prioritizes workflow and adjusts work assignments as needed to ensure patient needs are met efficiently and accomplished in a customer-oriented way.
- Ensures that staff utilizes work time efficiently and that all duties and responsibilities are completed before the end of the shift.
- Assumes responsibility for securing or providing adequate staffing coverage in the event of unscheduled absences following established procedures.
- Works closely with the management team to assure the smooth and seamless operation of the department at al times.
- Maintains strong working relationships and works closely with nursing leadership and all levels of hospital staff to coordinate efforts. Follows proper notification steps within the department to the administrator on-call as appropriate.
- Participates in departmental data quality efforts and reviews work for completeness and accuracy. Ensures edits are made in the computer system within established periods. Provides educational follow up for staff and retrains staff as needed to continuously improve data quality standards.
- Assures team members’ adherence to all Mount Auburn Hospital policies and procedures, including dress code, attendance, etc. Reports variances to Manager. Takes action as directed by Manager.
- Provides assistance with the training and orientation of staff following the orientation plan. Provides input to manager regarding competency reviews for staff on his/her shift.
- Works as a positive and constructive change agent. Demonstrates a commitment to the continuous excellence and improvement of the team’s performance. Responds to problems as they occur with a positive, “can-do” attitude. Assists Manager in identifying barriers to the highest level of performance by the team in order to avoid problems from occurring in the first place. Always offers constructive suggestions. Thinks creatively. Strives to either improve existing work flows or to find new ways of doing tasks that enable the greatest productivity and accuracy of work product, and the highest quality of customer service.
- Attends and participates in various meetings, including staff meetings and reviews information with staff on his/her shifts. Assists with the implementation and monitoring of new policies and procedures on assigned shifts.
- Contributes to team members’ annual performance appraisals and competency assessments with measurable data and/or specific examples of performance.

**Required Qualifications**:

- High school graduate or equivalent, with two years of experience in a hospital admitting/registration setting, with knowledge of admission, registration, and third-party billing. Knowledge of medical terminology is preferred.
- Excellent written and communication skills to effectively interact with patients and all levels of hospital staff. Typing skills to utilize computers systems and equipment.
- Strong analytical ability to review and resolve problems and determine the appropriate course of action in a variety of circumstances

  • Patient Access Representative

    2 weeks ago

    Cambridge, United States Mount Auburn Hospital Full time

    **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** **Job Type**: Regular **Scheduled Hours**: 40 **Work Shift**: Day (United States of America) Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient...

  • Patient Access Representative II

    2 weeks ago

    Cambridge, MA, United States Cambridge Health Alliance Full time

    Location:  CHA Windsor Street Care Center  Category:  Medical Assistant Department:  TB Clinic   Job Type: Part Time Work Shift: Day / Evening  Union: Yes  Union Name: CH Laborers 380 The mission of the Cambridge Public Health Department (CPHD) is to improve the quality of life for all who live, learn, work, and play in the city by...

  • Patient Access Representative II

    3 weeks ago

    Cambridge, MA, United States Cambridge Health Alliance Full time

    Location:  CHA East Cambridge Care Center  Category:  Medical Assistant Department:  CHA Obstetrics & Gynecology Center East Cambridge   Job Type: Full time Work Shift: Day  Union: Yes  Union Name: CH Laborers 380 We are an OB/GYN practice with a multidisciplinary team consisting of MD's, Midwives and Nurse Practitioners, caring for a...

  • Patient Services Representative

    3 weeks ago

    Cambridge, United States MIT Full time

    Job Description PATIENT SERVICES REPRESENTATIVE , MIT Health (2 openings), to be responsible for patient flow and appointment scheduling in a highly visible position that involves extensive patient contact, both in person and by telephone. Will be responsible for the front desk (e.g., check in, collecting co-pays, obtaining accurate insurance...

  • Medical Assistant/Patient Representative

    2 weeks ago

    Cambridge, MA, United States Cambridge Health Alliance Full time

    Location:  CHA Cambridge Hospital  Work Days:  M-F, Some Weekends Category:  Medical Assistant Pediatric Office Practice Cambridge   Job Type: Full time Work Shift: Various Shifts  Union: Yes  Union Name: CH Laborers 380 Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the...

  • Medical Assistant/Patient Representative

    1 week ago

    Cambridge, MA, United States Cambridge Health Alliance Full time

    CHA Cambridge Hospital M-F, Some Weekends Medical Assistant Pediatric Office Practice Cambridge Full time Work Shift: Various Shifts Union: Union Name: Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients...

  • PATIENT SERVICES REPRESENTATIVE

    7 days ago

    Cambridge, MA 02138, USA, United States Massachusetts Institute of Technology Full time

    REQUIRED: high school diploma or GED; at least two years of related experience such as in a customer service or administrative role; ability to perform multiple tasks simultaneously; effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff; strong organizational and follow-through skills;...

  • Associate University Librarian for Discovery and Access

    3 weeks ago

    Cambridge, United States Harvard University Full time

    As an active member of the Vice President’s senior team, shares responsibility for library-wide planning, resource allocation, organizational development, and strategies for advancing equity, diversity, and inclusion in the library’s workforce, services, collections, and spaces, in support of the library’s mission.Provides collaborative, strategic...

  • Market Access, National Account Director

    2 weeks ago

    Cambridge, United States Vericel Corporation Full time

    Job Description Job Description Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing Market Access professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty...

  • Market Access, National Account Director

    3 days ago

    Cambridge, United States Vericel Corporation Full time

    Job Description Job Description Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing Market Access professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty...

  • PATIENT SERVICES REPRESENTATIVE, CONTACT CENTER

    7 days ago

    Cambridge, MA 02138, USA, United States Massachusetts Institute of Technology Full time

    REQUIRED: high school diploma or its equivalent; at least two years of experience in a customer service or administrative role; ability to perform multiple tasks simultaneously; and effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff. PREFERRED: experience in a healthcare setting. Job...

  • Market Access, National Account Director

    3 days ago

    Cambridge, United States Vericel Corporation Full time

    Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing Market Access professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty biologics. Reporting directly to Market...

  • Market Access, National Account Director

    2 weeks ago

    Cambridge, United States Vericel Corporation Full time

    Job DescriptionJob DescriptionVericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing Market Access professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty...

  • Clinical Engagement Lead

    6 days ago

    Cambridge, United States TalentBurst, Inc. Full time

    Clinical Engagement Lead Cambridge, MA 1 year contract Job Description : The site Engagement Leader builds partnerships and commitment by active elicitation of information on site specific processes and feedback on trial design. During the trial, sustained engagement encourages bidirectional communication and facilitates learning networks for enhanced...

  • Financial Representative

    2 days ago

    Cambridge, United States Western & Southern Life Full time

    Organization : Name CAMBRIDGE OH Default: Location : City CAMBRIDGE Overview The purpose of the Financial Representative is to meet the middle-income client needs for risk protection, financial security, and wealth creation by educating clients, analyzing needs, and recommending solutions in an ethical and client-focused manner. The Financial Representative...

  • Sales Development Representative

    3 weeks ago

    Cambridge, United States beBee S US Full time

    SUMMARYVerve Motion is building a world-class team to commercialize wearable solutions to augment and protect industry workers across multiple verticals. Verve's connected wearable system can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury, and augment performance. Verve is building a world-class team to...

  • Lead Medical Assistant

    6 days ago

    Cambridge, United States Mount Auburn Hospital Full time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) LEAD MEDICAL ASSISTANT AT OB/GYN WATERTOWN Job Description: LEAD MEDICAL ASSISTANT_MAH FLSA Status: Non-Exempt As a health care organization, we have a...

  • Lead Medical Assistant

    7 days ago

    Cambridge, United States Mount Auburn Hospital Full time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) LEAD MEDICAL ASSISTANT AT OB/GYN WATERTOWN Job Description: LEAD MEDICAL ASSISTANT_MAH FLSA Status: Non-Exempt As a health care organization, we have a...

  • Lead Medical Assistant

    3 days ago

    Cambridge, United States Mount Auburn Hospital Full time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) LEAD MEDICAL ASSISTANT AT OB/GYN WATERTOWN Job Description: LEAD MEDICAL ASSISTANT_MAH FLSA Status: Non-Exempt As a health care organization, we have a...

  • Lead Medical Assistant

    1 week ago

    Cambridge, United States Mount Auburn Hospital Full time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:RegularScheduled Hours:40Work Shift:Day (United States of America)LEAD MEDICAL ASSISTANT AT OB/GYN WATERTOWNJob Description:LEAD MEDICAL ASSISTANT_MAHFLSA Status:Non-ExemptAs a health care organization, we have a responsibility to do...