Desktop Support Team Lead

2 weeks ago


Cambridge, United States CDW Full time

Desktop Support, Lead

Boston, MA (Cambridge, Lexington)

Full Time

CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

  • 5 years of Technical Support / Help Desk / Desktop Support
  • 1+ year of Lead or Management experience
  • 2+ years of Active Directory experience (adding users, resetting accounts, etc.)
  • 2+ years of O365 Support advanced knowledge with this product
  • Experience supporting mobile devices
  • Ability to travel to other local office periodically (Requires drivers license and vehicle)

About the role:

  • Location: Boston, MA
  • Type of opportunity: 1 year contract
  • Compensation: Flexible based on experience, plus excellent benefits

Send your resume to kaci.railey@cdw.com for an immediate conversation



  • Cambridge, United States CDW Full time

    Desktop Support, Lead Boston, MA (Cambridge, Lexington) Full Time CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving...


  • Cambridge, United States CDW Full time

    Desktop Support, Lead Boston, MA (Cambridge, Lexington) Full Time CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving...


  • Cambridge, United States CDW Full time

    Desktop Support, Lead Boston, MA (Cambridge, Lexington) Full Time CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving...


  • Cambridge, Massachusetts, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...


  • Cambridge, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...


  • Cambridge, United States Coforge Limited Full time

    Responsible for leading the day to day operation of a large customer engagement or several small customer engagements. Responsibilities include: day to day service delivery, project direct and indirect expense management, customer satisfaction, personnel management, and account planning for assigned engagements within one or more of the following domains: -...


  • Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Who we are:Peak Support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery centers across the Philippines, Colombia, Europe and...

  • Platform Support Lead

    2 weeks ago


    Cambridge, United States Philips Full time

    Job Title Platform Support Lead Job Description Platform Support Lead - Cambridge, MA We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to: Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions....


  • Cambridge, United States The Snyder Team Full time

    Job DescriptionJob DescriptionOur market is rapidly expanding!Our office has more leads than we can handle (our current agents literally can't keep up)!We are a technology-driven real estate company with an aggressive internet lead generation system and we are one of the fastest growing real estate companies in America.WHAT KIND OF PERSON ARE YOU?Are you...

  • Platform Support Lead

    2 weeks ago


    Cambridge, Massachusetts, United States Philips Full time

    Job TitlePlatform Support LeadJob DescriptionPlatform Support Lead – Cambridge, MAWe are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.Resolve...


  • Cambridge, United States The Snyder Team Full time

    Description Our market is rapidly expanding! Our office has more leads than we can handle (our current agents literally can't keep up)! We are a technology-driven real estate company with an aggressive internet lead generation system and we are one of the fastest growing real estate companies in America. WHAT KIND OF PERSON ARE YOU? Are you a self-starter...

  • Engineering Team Lead

    1 month ago


    Cambridge, United States Massachusetts Institute of Technology Full time

    ENGINEERING TEAM LEAD MIT Quest for Intelligence - Systems Engineering Team To lead and supervise a team that is building and maintaining artificial intelligence and machine learning (ML) computational platforms designed to advance Quest missions research, compose and benchmark models of natural intelligence, and assess the utility of systems in solving real...


  • Cambridge, United States Prospect Hill Academy Charter School Full time

    **Who Are We?** Prospect Hill Academy Charter School is a highly successful urban PK-12 public school located in Somerville and Cambridge. We enroll over 1,100 students from cities and towns throughout the greater Boston metro area. Our inclusive and restorative school celebrates and serves a diverse community - with 87% BIPOC, 27% ELL, and 16% of our...


  • Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...


  • Cambridge, Massachusetts, United States InterSystems Full time

    InterSystems solves complex, mission critical problems for the largest Healthcare and Financial Services organizations. We are seeking an ambitious Inside Sales Manager to build a new revenue-generating team responsible for selling our industry-leading enterprise software and SaaS solutions to SMB segments across multiple verticals. You will establish this...


  • Cambridge, United States Sana Biotechnology, Inc. Full time

    Join Us **IT Support Specialist** **About the role** Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who want to challenge status quo, and who lead with the desire to work on novel ideas. As an IT Support Specialist, you will report to the Manager, IT Operations and have...


  • Cambridge, United States Stealth Recruiting Services Full time

    Job DescriptionJob DescriptionJob DescriptionThe Team Lead/Senior CPSO for the Special Security Office is responsible for on-site execution of program security requirements for assigned SAP/SCI program(s), to include designing and successfully executing a security program which ensures compliance with regulatory guidance. This position develops, implements,...


  • Cambridge, Massachusetts, United States Intellia Therapeutics Full time

    Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to...


  • Cambridge, United States Intellia Therapeutics Full time

    Why Join Intellia?Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to...


  • Cambridge, United States Vizgen Full time

    Responsibilities: Serve as a point person for the FAS team to collect team and user feedback, disseminate internally, and communicate back to field teams. Responsible for territory FAS duties and this includes the typical FAS responsibilities and requirements. Time will be split approximately 60% traditional FAS duties, and 40% team lead responsibilities....