Customer Service Representative

3 weeks ago


Cape Girardeau, Missouri, United States Saint Francis Medical Center Full time
Job Summary

The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. This role requires basic knowledge of policy and processes utilized by the Combined Billing Office and the ability to use system programs and edits to efficiently assist customers without transferring or referring to others.

Key Responsibilities
  • Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records.
  • Accurate and timely distribution of mail to appropriate office staff.
  • Daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted.
  • Troubleshooting and mitigation of corrective actions needed to rectify known issues.
  • Working and maintaining work queues associated with the position.

Requirements

Education:
Accounting courses or training preferred

High School Diploma or equivalent required

Experience:
  • Minimum of one (1) year experience in a medical environment which includes Federal and Insurance billing duties preferred
  • Computer and calculator experience
  • Professional and courteous manners in dealing with customers
  • Appropriate and timely independent judgment.

Equal Employment Opportunity

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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