Customer Service Representative
4 days ago
As a Customer Service Representative at Genuine Parts Company, you will play a critical role in ensuring customer expectations are accurately determined and fully met. You will develop and broaden relationships within customer organizations to fully understand their needs and wants, acting as the inside half of the sales team and ensuring transactions are error-free. This position works more than 50% of the time at the customer location, requiring strong communication and customer service skills.
Key Responsibilities:
- Respond to customer inquiries, provide quotes, and take customer orders via various channels.
- Order items to maintain appropriate inventory levels for Consignment customers.
- Source products from branch inventory, Distribution Center inventory, or supplier inventory, ensuring identification and sale of Motion Industries' assets.
- Influence Motion Industries' Gross Profit through negotiating sale and purchase prices within certain parameters.
- Proactively generate sales by promoting Motion Industries' products to existing customers, expediting backorders, and acting as a mentor/lead to lower-level employees.
- May act as a subject matter expert on multiple products, back-up for Operations Manager, or handle customer returns.
- May place orders without approval for up to $5,000 per line and $10,000 per Purchase Order.
- Minimize Branch freight cost by determining the most cost-effective method to fulfill customer orders.
- Interact with suppliers to obtain pricing for items and partner with Account Representatives to ensure customer satisfaction.
- Assist customers by troubleshooting via telephone or email and identifying correct parts.
- Attend training sessions regularly to continue professional growth and development.
- Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail required.
- Customer service and communication skills required, with the ability to multi-task and manage time effectively.
- Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems.
- Good driving record required.
Licenses and Certifications: None required.
Supervisory Responsibility: No Supervisory Responsibility
Budget Responsibility: No
Company Information:
Genuine Parts Company offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. If you're interested in a future opportunity, join our Talent Community on jobs.genpt.com or create an account to set up email alerts for new job postings that meet your interests.
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