Customer Service Representative

3 days ago


Cape Girardeau, Missouri, United States Saint Francis Medical Center Full time
Job Summary

The Customer Service Specialist is responsible for handling inquiries and concerns regarding billing and payment issues for hospital and physician services. This role requires basic knowledge of policy and processes utilized by the Combined Billing Office and the ability to use system programs and edits to efficiently assist customers. The Specialist will be responsible for scanning financial documentation, indexing records, and distributing mail to office staff. Additionally, they will reconcile with Early Out and Bad Debt vendors, troubleshoot issues, and maintain work queues. This role requires a high level of professionalism, courtesy, and independent judgment.

Job Details and Requirements

Type: Full-time (80 hours per 2-week pay period)

Typical Hours: Monday-Friday, 8:00am-4:30pm

Education:

Accounting courses or training preferred

High School Diploma or equivalent required

Certification & Licensures: N/A

Experience:

Minimum of one year experience in a medical environment with Federal and Insurance billing duties preferred

Computer and calculator experience

Professional and courteous manners in dealing with customers

Appropriate and timely independent judgment.

Additional Information

Saint Francis Medical Center provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. The company complies with applicable state and local laws governing nondiscrimination in employment. If you have a disability and would like to request an accommodation, please contact HR at 573-331-5152 or email hr@sfmc.net. Saint Francis Medical Center supports the overall health and wellness of its colleagues by discouraging the use of tobacco and nicotine products.

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