Network Operations Center Technician
2 days ago
Title: NOC (Network Operations Center)Technician II
Location: Cary, NC
Hours: 40 hours per week; must be open to working any shift (day shift, 7AM-4PM; evening shift, 3PM-11:30 PM; midnight shift, 11 PM-7AM)
Duration: 30 months (through 06/01/2027)
Pay Rate: $37-47/hr
Start Date: ASAP (12/9)
HYBRID– In-office 8 days per month, ~2 days per week; must work weekends (typically do 1 shift per weekend, or every weekend for 1 month and then 2 months no weekends)
Interview Process:
2 rounds of interviews
Must Haves:
- 2-3 years of relevant work experience in a 24/7 Network Operations Center
- Bachelor's degree or relevant work experience
- Fluency in English (written and verbal)
- Experience with networking (e.g., routing, switching, and wireless technologies)
- Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary)
- Ability to obtain a Government Confidential Security Clearances
Plusses:
- A degree in Information Technology (IT)
- Cisco certification (e.g., CCNA or JNCIA)
- Experience in a service provider or a service desk environment
- Understanding of ITIL methodology
- Computer knowledge (ideally with ticketing software)
Day To Day:
Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.
When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues. Additionally:
- Maintaining devices in customer networks
- Documenting every interaction using one of many tool sets provided
- Advocating for customers by escalating unresolved issues to the next level of support
- Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs)
- Maintaining user, customer, and departmental confidentiality at all times
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