NOC Engineer

Title of position :NOC Engineer

Location : Cary NC

Rate :$34/ hr. on W2 (No Benefits)

The candidate should have a 3/ 4 year degree in associated field and 2-5 years overall work experience in the technical industry preferably in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and preferably in the managed network services space.

Brief summary of position and its responsibilities: Customer satisfaction drives our business, and you'll have a key role in ensuring that our customers remain happy by providing exceptional service and prompt responses to their needs. You'll be responsible for supporting the 24x7 Floor Operations and Service Desk function for our network services customers, and ensuring Financial Services Network Operations Center (FSNOC) customers collaborate with our internal resources as appropriate. You'll be part of an incredible team, having a positive impact on our business.
• Responding to customer inquiries and conducting network surveillance.
• Initiating and resolving incident management tickets.
• Examining physical layer and logical problems using standard isolation methodologies.
• Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.
• nalyzing network surveillance data and addressing any issues that were identified through the analytics.
• Bachelor's degree or four or more years of work experience.
• Experience working in a NOC environment with Cisco or Juniper routers and LAN switches.
• IPVPN, IP, MPLS, OSPF, EIGRP, BGP, IPSec and Ethernet networking protocol experience.
• mandatory background investigation to fulfill customer contractual obligations