Account Manager

1 month ago

Cleveland, United States People Architects Full time

People Architects is excited to partner with a premier Landscaping Company based in the Greater Cleveland area, to join their team as an Account Manager

As an Account Manager you will be responsible for managing a portfolio of landscape maintenance contracts, providing excellent customer service, personnel management, recommend enhancements, prepare proposals, develop and train employees, and deliver quality services to ensure maintenance contract renewals.

As the Account Manager, you will:

  • The ideal candidate will be great with people and understand the importance of communication including old fashioned pick up the phone techniques.
  • Coordinate with upper management to discuss and identify account requirements and objectives while managing expectations.
  • Ensure that goals are communicated and adhered to in production, while contributing your point of view openly and honestly.
  • Using your industry expertise and relationship-building skills to negotiate business decisions.
  • Be bold and inventive in “hugging your customer” to create one-of-a-kind experiences

Experience and Qualifications:

  • Experience beats college – and no experience is a deal breaker.
  • 2-5+ years of experience planning and implementing a wide variety of projects in a startup or agency environment.
  • Experience in a job that thrived on customer service and the customer experience.
  • Applicants with background in landscape management or horticulture and the snow industry are preferred.
  • BS degree in Horticulture or a related major strongly preferred. Associates degrees and prior landscape management experience will be considered.
  • Two to three years of experience with a commercial landscape maintenance firm leading multiple crews and properties required.
  • Exceptional client-service skills and a keen sense of ownership of responsibilities.
  • Superb communication skills, both written and verbal, knowledge of Spanish is highly preferred.

We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

*no external agencies/3rd parties.

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