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Field Service Representative

4 months ago

Tacoma, United States SOC LLC Full time

About the Role: The FSR shall provide comprehensive subject matter expert (SME) technical support. The FSR shall serve as in-house SME on L3Harris Communications Systems products and systems. The FSR shall coordinate, support, and conduct technical activities (involving L3Harris products and systems) as required by AFSOC end users.

This technical support can include, but is not limited to, the following:

  • Operations Training (example radio systems: AN/PRC-152A, AN/PRC-117G, AN/PRC-163)
  • Assist with development of programs of instructions (POI) and course curriculum.
  • L3Harris Proprietary Information 3 SOW – AFSOC FSR
  • Assist with development of tactical systems architectures, including ground, air, maritime, and dismount. Facilitate COP, extension of services, connection to SIE/SIPR, network operations (Net Ops), PLI/BFT/SA, ISR, voice, data, Line-of-Sight, SATCOM, etc.
  • Assist with development of C4 standard operating procedures (SOP), and new conops and mission use cases that can be achieved through advanced new capabilities in L3Harris products and systems.
  • Support for basic Maintenance: Software upgrades, COMSEC initialization, HUB replacement, etc.
  • Direct support to AFSOC tactical operations training activities such as Troop work up phase during Unit Level Training (ULT).
  • Participate in weekly conference calls with other FSRs working on this program.
  • Submit weekly status reports
  • Communicate issues and concerns to Program Manager as required.


Qualifications: The FSR must have the following minimum qualifications:

  • Associates technical degree or related experience with 6+ years of experience working with military and tactical radio communications.
  • Ability to organize, train, advise and supervise in the installation, utilization and operation of communication systems.
  • Ability to establish and maintain tactical and operational communications including SATCOM, HF, VHF, UHF and MANET functions.
  • Ability to supervise and critique the functions of special operations communicators.
  • Ability to plan, prepare and assist in the communications area of study.
  • Strong understanding of IP/computer networking.
  • Ability to work independently.
  • Active United States Department of Defense clearance of SECRET or higher.


Preferred Skills: Additionally, the following certifications are preferred:

  • CompTIA A+, Network+ and/or Security+
  • Cisco CCENT, CCT, CCNA, and/or CCDA