Field Service Technician

2 months ago

Tacoma WA USA, United States Stiles Machinery Full time

Job Title: Field Service Representative

**About the Role**

As a Field Service Representative at Stiles Machinery, you will play a critical role in ensuring the smooth operation of our customers' equipment. You will be responsible for installing, troubleshooting, and maintaining our machinery, as well as providing training and support to customers and other Field Service Representatives.

**Key Responsibilities**

* Perform installation, start-up services, and operation instruction on all equipment represented by the company
* Provide prompt follow-up reports on work performed, problems encountered, and customer concerns
* Recommend improvements pertaining to the operation and reliability of our products, when appropriate
* Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting
* Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment
* Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed
* Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers

**What We Offer**

* Competitive pay with incremental sign-on bonuses
* Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
* Opportunities for on-the-job training, advancement, and earned accreditations
* An average of four days of regional travel, with overtime and mileage reimbursement

**Requirements**

* Valid driver's license
* Flexible schedule with ability to travel regularly
* Two years of electronic technical school or equivalent experience, or willingness to learn
* Associates Degree preferred
* Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience

**Qualifications**

* Education: Associates or better
* Technical/other training or better
* Experience: Maintenance or operation experience with woodworking machinery; N/C or P/C service or maintenance experience; 2-5 years: Mechanical experience; 2-5 years: Electronic experience

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