Customer Service Representative
3 weeks ago
We are seeking a highly skilled and organized Customer Service Representative to join our team at All Seasons Inc. in Tacoma, WA. As a key member of our team, you will be responsible for providing exceptional customer service, scheduling routine maintenance and service calls, and supporting our technicians in the field.
Key Responsibilities:
- Answering phone calls and responding to customer inquiries
- Scheduling service and maintenance calls
- Dispatching technicians
- Date entry for parts ordering and updating customer database information
- Scheduling sales appointments
- Inventory control and putting away parts shipments
- Receiving materials and checking serial numbers
- Supporting field techs by occasionally delivering parts
Requirements:
- High school diploma or equivalent
- Valid driver's license and insurable driving record
- 2 years related experience and/or training in customer service, dispatching, scheduling, inventory, or combination of experience and education
- Stellar customer service skills
- The ability to type 40+ WPM with accuracy
- Data entry, filing, and other general office duties
- Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
- CRM database experience
- Strong organizational skills and high attention to detail
What We Offer:
- Medical 75% employer paid
- IRA with 3% match
- Paid time off
- Paid holidays
Work Environment:
Casual work environment, jeans and closed-toe shoes required. In-house training provided.
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