Customer Service Representative

3 weeks ago


Tacoma, Washington, United States All Seasons Inc Full time
Job Summary

We are seeking a highly skilled and organized Customer Service Representative to join our team at All Seasons Inc. in Tacoma, WA. As a key member of our team, you will be responsible for providing exceptional customer service, scheduling routine maintenance and service calls, and supporting our technicians in the field.

Key Responsibilities:

  • Answering phone calls and responding to customer inquiries
  • Scheduling service and maintenance calls
  • Dispatching technicians
  • Date entry for parts ordering and updating customer database information
  • Scheduling sales appointments
  • Inventory control and putting away parts shipments
  • Receiving materials and checking serial numbers
  • Supporting field techs by occasionally delivering parts

Requirements:

  • High school diploma or equivalent
  • Valid driver's license and insurable driving record
  • 2 years related experience and/or training in customer service, dispatching, scheduling, inventory, or combination of experience and education
  • Stellar customer service skills
  • The ability to type 40+ WPM with accuracy
  • Data entry, filing, and other general office duties
  • Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
  • CRM database experience
  • Strong organizational skills and high attention to detail

What We Offer:

  • Medical 75% employer paid
  • IRA with 3% match
  • Paid time off
  • Paid holidays

Work Environment:

Casual work environment, jeans and closed-toe shoes required. In-house training provided.



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