International Customer Service Representative

1 day ago

King of Prussia, United States VARITE INC Full time

VARITE is looking for a qualified International Customer Service Representative in King Of Prussia, PA (Hybrid)


WHAT THE CLIENT DOES?

It is a publicly listed, multi-national manufacturer of specialty materials and has three specialty materials segments (or divisions); adhesives, advanced materials and coatings.


WHAT WE DO?

Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.


Contract Duration: 6 Months

First Shift (Hours to be determined)

Location: King of Prussia, PA (Hybrid - It is mandatory for the contingent worker to report to office Tuesday-Thursday each week.)

Training for position could require additional days in the office.

Offices are currently in King of Prussia, PA but will be moving to Radnor, PA in the 4th quarter.


HERE'S WHAT YOU’LL DO:

65% - 70% Domestic/Import/Export/Order Management:

• The incumbent is responsible for order management activities for international and/or domestic orders.

• Order management includes key customers, with one or more supply chain models or more complex order processes, such as vendor managed inventory, consignment, etc. All orders will be entered and acknowledged within 24 hours. Knowledgeable in and easily executes SAP customer master and output settings to provide consistent information to customers, such as Order Acknowledgement, ASN, COA, Invoice. Provide information on pricing, availability, and schedule information with a full understanding of product and packaging options. Quote, list pricing/special arrangements/discounts as agreed to by sales. Maintain or exceed customer revenue and working capital targets. Proactively monitors orders, using SAP tools and custom reports, for on-time shipping, delivery, order process status and identifies areas of concern in the quote to cash process. Alerts customers of issues and recommends proper solutions throughout the quote to cash process.

• Import activity includes order management of purchases for foreign sourced raw materials, finished goods replenishment, or 3rd Party sales to customers. Use custom SAP reports to track & report the progress of booking requests, shipping, sailing, and document distribution to customers. Communicate and update order status to internal & external parties. Import: Issue purchase orders to foreign suppliers, and communicate requirements for importation of goods into the United States. Maintain required documentation and update import order information for stock requirements used by production facilities and/or domestic sales. Submission of ISF10+2 to USCPB maintaining compliance at or above the national average.

• Export & Import: Investigate, approve, document, and pay charges through the use of Shipment Cost Documents. Maintain up-to-date and accurate files and complete audits for import and export shipments as required by Client Import Self-Assessment status with US Customs and Border Protection. Consistently executes transactions and understands Import/Export processes.

10%- 20% resolving issues:

• Investigate and resolve residuals on a timely basis, create credit and adjustments within authorized limits, or requests approval when needed. Ability to enter and close complaints in each BU's specific complaint system within established service level.

• Record complaints and correctly assign to investigating party; understand implications of issues and effectively manage the complaint process. Continually work with internal and external parties to avoid or reduce the impact of issues as a result of rolled booking, port demurrage, additional charges, etc.

5%-10% Additional Activities:

• Perform other business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include; import, export, collections, forecasting, supply chain, various report requests (SAP BW, WBBR, etc.)


WHAT YOU’LL NEED TO WIN:

Candidates MUST HAVE (International Customer Service Experience)


If this opportunity interests you, please respond by clicking on EasyApply.


Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus Help us grow our team with top talent from your network.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

  • International Customer Service Representative

    3 weeks ago

    King of Prussia, Pennsylvania, United States Chipton Ross Inc. Full time

    Job SummaryWe are seeking a highly skilled International Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our global customers.Key ResponsibilitiesManage international and domestic orders, ensuring timely and accurate processing.Provide...

  • International Customer Service Representative

    2 weeks ago

    King of Prussia, Pennsylvania, United States Integrated Resources, Inc.;InterSources, Inc. Full time

    Job Title: International Customer ServiceJoin our team as an International Customer Service professional and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing international and domestic orders, providing exceptional customer service, and ensuring timely...

  • Customer Service Representative

    2 weeks ago

    King of Prussia, Pennsylvania, United States PetroChoice Full time

    PetroChoice Customer Service Representative Job DescriptionPetroChoice, a leading distributor of lubricants, oils, fluids, and greases, is seeking a highly skilled Customer Service Representative to join our team at our King of Prussia, PA facility.Job SummaryThe Customer Service Representative will be the primary point of contact for customers and...

  • International Customer Service Representative

    3 weeks ago

    King of Prussia, United States Chipton Ross Inc. Full time

    Job DescriptionJob DescriptionMUST HAVE INTERNATIONAL CUSTOMER SERVICE EXPERIENCE!!!RESPONSIBILITIES:65% - 70% Domestic/Import/Export/Order Management:  The incumbent is responsible for order management activities for international and/or domestic orders.  Order management includes key customers, with one or more supply chain models or more complex order...

  • International Customer Service Representative

    3 weeks ago

    King of Prussia, United States Chipton Ross Inc. Full time

    Job DescriptionJob DescriptionMUST HAVE INTERNATIONAL CUSTOMER SERVICE EXPERIENCE!!!RESPONSIBILITIES:65% - 70% Domestic/Import/Export/Order Management:  The incumbent is responsible for order management activities for international and/or domestic orders.  Order management includes key customers, with one or more supply chain models or more complex order...

  • International Customer Service Specialist

    3 weeks ago

    King of Prussia, Pennsylvania, United States Chipton Ross Inc. Full time

    Job SummaryWe are seeking a highly skilled International Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our international customers, ensuring timely and accurate order management, and resolving any issues that may arise.Key...

  • International Customer Service Representative

    3 days ago

    King of Prussia, United States Varite Full time

    First Shift (Hours to be determined) Location: King of Prussia, PA (Hybrid - It is mandatory for the contingent worker to report to office Tuesday-Thursday each week.) Training for position could require additional days in the office. Offices are currently in King of Prussia, PA but will be moving to Radnor, PA in the 4th quarter. Tentative Start date,...

  • Customer Service Representative

    4 weeks ago

    King of Prussia, Pennsylvania, United States Ace Hardware Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ace Hardware Home Services. As a key member of our service delivery team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our...

  • Customer Service Representative

    1 day ago

    King of Prussia, Pennsylvania, United States Ace Hardware Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Ace Hardware Home Services. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. Key Responsibilities:* Provide top-notch customer service...

  • Customer Service Representative

    2 months ago

    King of Prussia, United States Schweitzer Engineering Laboratories, Inc. Full time

    Schweitzer Engineering Laboratories is seeking a Customer Service Representative to support our Sales and Customer Service division. We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers. As a Customer Service Representative, a typical day might include the following: ...

  • Customer Service Representative

    2 months ago

    King of Prussia, United States Schweitzer Engineering Laboratories, Inc. Full time

    Schweitzer Engineering Laboratories is seeking a Customer Service Representative to support our Sales and Customer Service division. We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to Customer Service, Customer Service Representative, Representative, Technology, Retail, Service

  • Customer Service Representative

    7 days ago

    King of Prussia, United States Ace Hardware Full time

    Provide unmatched customer service. Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers. Learn all services and product offerings to effectively communicate Customer Service, Customer Service Representative, Representative, Field Service, Hardware, Retail, Benefits

  • Customer Service and Sales Representative

    3 weeks ago

    King of Prussia, Pennsylvania, United States The Limitless Org Full time

    Job Title: Customer Services and Sales RepresentativeAt The Limitless Org, we are seeking a highly motivated and results-driven Customer Services and Sales Representative to join our dynamic team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and building long-term...

  • Customer Service Representative

    2 days ago

    King of Prussia, Pennsylvania, United States Ace Hardware Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ace Hardware Home Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key...

  • Customer Service Representative

    4 weeks ago

    King of Prussia, Pennsylvania, United States iFLY World Full time

    Customer Service RepresentativeJob SummaryiFLY World is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, selling our unique indoor skydiving experience, and ensuring a positive experience for our...

  • Bilingual Insurance Customer Service Representative

    1 month ago

    King of Prussia, Pennsylvania, United States Staff My Agency Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    4 weeks ago

    King of Prussia, Pennsylvania, United States PROMPT CARE COMPANIES INC Full time

    Job Title: Customer Service RepresentativePromptCare Companies Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the high-tech respiratory industry.Job Summary:The Customer Service...

  • Customer Service Representative

    3 days ago

    King of Prussia, Pennsylvania, United States PROMPT CARE COMPANIES INC Full time

    Job Title: Customer Service Representative Job Summary: PromptCare Companies Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the high-tech respiratory...

  • Customer Service Representative

    7 days ago

    King of Prussia, Pennsylvania, United States PROMPT CARE COMPANIES INC Full time

    Job Title: Customer Service RepresentativePromptCare Companies Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team.Job Summary:We are looking for a customer-focused individual to provide exceptional service to our clients in the high-tech respiratory industry. The successful candidate will be responsible for...

  • Customer Service Representative

    2 days ago

    King of Prussia, Pennsylvania, United States PeopleShare Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at PeopleShare. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Job Summary:The Customer Service Specialist will be responsible for...