Customer Service Representative
3 days ago
Job Title: Customer Service Representative
Job Summary:
PromptCare Companies Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the high-tech respiratory industry.
Responsibilities:
* Process Durable Medical Equipment (DME) sales orders for tracheostomy and ventilator-dependent patients
* Verify insurance and update patient files, including demographics, insurance, and benefit information
* Manage patient prescriptions, requesting prior authorization as needed
* Communicate with patients and providers via telephone, email, and web portals
* Develop working knowledge of Brightree, MedForce, Microsoft Office, MS Teams, McKesson VerbalCare, and other applications
Requirements:
* High School Diploma or equivalent
* Associate degree or some college preferred
* Work experience in a Respiratory Home Durable Medical Equipment company is strongly preferred
* Good PC skills, especially with MS Office suite
Benefits:
* Competitive Salary
* Medical, Dental, Vision Package
* 401(k) plan (discretionary)
* PTO - Vacation, Sick and Personal days, and paid holidays
* Referral bonuses & Discount Ticket Program
* Lunch & Learn Programs
* Employee Recognition Program
Equal Employment Opportunity:
PromptCare Companies Inc. is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws.
We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
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