International Customer Service Specialist
3 weeks ago
We are seeking a highly skilled International Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our international customers, ensuring timely and accurate order management, and resolving any issues that may arise.
Key Responsibilities:
- Manage international and domestic orders, ensuring timely and accurate processing and delivery.
- Provide exceptional customer service to international customers, responding to inquiries and resolving issues in a professional and timely manner.
- Investigate and resolve residuals on a timely basis, creating credit and adjustments within authorized limits, or requesting approval when needed.
- Collaborate with internal and external parties to avoid or reduce the impact of issues resulting from rolled booking, port demurrage, additional charges, etc.
- Perform other business-specific related activities as directed by Manager or Supervisor to support sales and distribution processes.
Requirements:
- Candidates MUST HAVE International Customer Service Experience.
- Accredited high school diploma required.
- First shift, full-time work schedule.
About Us:
We specialize in Engineering, Manufacturing, Light Industrial, Information Technology, Professional, Administrative, and Logistics.
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