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Customer Service Representative

2 months ago

King of Prussia, Pennsylvania, United States Ace Hardware Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ace Hardware Home Services. As a key member of our service delivery team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our customers.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve service delivery.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and service level agreements.
Requirements:
  • 2+ years of customer service experience in a call center or retail environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Strong knowledge of customer service principles and practices.
  • Ability to work a rotating schedule, including weekends and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.