SR Dir/Vice President of Service

1 month ago

Arlington, United States Dandelion Energy Full time

As the SR Dir/Vice President of Service, you will play a critical role in leading and managing all aspects of our Dandelion’s HVAC support operations for our Home Builder, Commercial and Residential customers. This position reports to the COO. You will lead a team of support professionals and HVAC experts, working to train and support our enterprise customers as they install Dandelion heat pumps in their developments and buildings, and to provide direct service to our residential customers. This role requires a combination of strategic thinking, technical expertise, and customer focus.


Key Responsibilities:

Lead our enterprise support organization working with our most important clients

  • Build relationships with key enterprise customers, serving as their trusted advocate
  • Drive a customer-centric mindset to ensure timely and effective resolution of issues
  • Develop and manage budgets and schedules, and provide regular reports to senior management

Hire and scale a department of in-person HVAC trainers

  • Hire HVAC technicians with talent for training
  • Develop training materials and collateral to support in-person training
  • Build and scale cost-effective training program to onboard new commercial HVAC teams

Hire and scale a department of level II phone support HVAC technicians

  • Hire talented HVAC technicians with talent for clear communication
  • Develop best-in-class tech support call center with metrics, software, and a high performance culture
  • Develop online content, both written and video, to streamline support costs
  • Analyze support data to identify opportunities to improve service and productivity

Manage existing field service team for residential customers

  • Establish processes and culture for the field team to regularly hit productivity targets
  • Steadily improve the service team P&L with more billable hours
  • Standardize warranty approval and claim review processes

Optimize departments for high performance at low cost:

  • Focus on and increase productivity and quality of service metrics throughout the customer support call center
  • Establish and lead a high performance culture that promotes high performers while managing out underperformers
  • Invest in our people with cross training and personnel development to build team strength and flexibility

Experience:

  • Bachelor’s in relevant field (e.g., engineering, business) required
  • Experience (10+ years) leading enterprise support teams
  • Technical proficiency in heat pump products or related technologies.
  • Past responsibility leading a department, including developing its strategic plans
  • Success in a high growth company

Competencies

  • Excellent communicator
  • Strong analytical and problem-solving abilities
  • Metrics and KPI-driven leader
  • Team player
  • Organized

Benefits/Perks:

  • Health/Dental/Vision insurance
  • 401k plan
  • Stock/Equity options
  • Paid Sick and Vacation time (PTO)


You’ll love working at Dandelion because:

Since spinning out of Google X in 2017, Dandelion Energy has been electrifying home heating by building and installing innovative geothermal heat pump products. We both work directly with homeowners and count some of the nation’s largest home builders as our customers. Our team has raised the profile of geothermal heat pumps nationally, designed and built the nation’s most efficient residential heat pump, successfully advocated for electrification-friendly policy change on the local and national levels, and completed high quality installations of thousands of geothermal heat pumps throughout the Northeast US.

Our talented team consists of experts in hardware engineering, HVAC installation, drilling, solar financing, behavioral economics, and high-growth operations amongst many other backgrounds. Motivated by the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both complex yet rewarding. We are working to create a wholesale shift in how people heat and cool their homes — join us

Dandelion Energy is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply for this position.To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to [contact email/website]. We thank all applicants for their interest, but only those selected for an interview will be contacted.

  • Sr Dir/Vice President of Service Operations

    2 weeks ago

    Arlington, Virginia, United States Dandelion Energy Full time

    About the RoleWe are seeking a highly experienced and strategic leader to join our team as Sr Dir/Vice President of Service. As a key member of our leadership team, you will be responsible for leading and managing all aspects of our Dandelion's HVAC support operations for our Home Builder, Commercial and Residential customers.Key ResponsibilitiesLead our...

  • SR Dir/Vice President of Service

    1 month ago

    Arlington, United States Dandelion Energy Full time

    As the SR Dir/Vice President of Service, you will play a critical role in leading and managing all aspects of our Dandelion’s HVAC support operations for our Home Builder, Commercial and Residential customers. This position reports to the COO. You will lead a team of support professionals and HVAC experts, working to train and support our enterprise...

  • Director of Service Operations

    4 weeks ago

    Arlington, Virginia, United States Dandelion Energy Full time

    Job Title: Sr Dir/Vice President of ServiceJob SummaryWe are seeking a highly experienced and skilled Sr Dir/Vice President of Service to lead our HVAC support operations for our Home Builder, Commercial, and Residential customers. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer...

  • Senior Director/Vice President of Service Operations

    2 weeks ago

    Arlington, Virginia, United States Dandelion Energy Full time

    About the RoleWe are seeking a highly experienced and skilled leader to join our team as the Sr Dir/Vice President of Service. As a key member of our leadership team, you will be responsible for leading and managing all aspects of our HVAC support operations for our Home Builder, Commercial, and Residential customers.Key ResponsibilitiesLead our enterprise...

  • Digital Services Vice President

    1 month ago

    Arlington, Virginia, United States IronArch Technology Full time

    Job Title: Vice President of Digital ServicesIronArch Technology is seeking a highly skilled and experienced Vice President of Digital Services to lead our digital transformation initiatives and drive business growth. As a key member of our executive team, you will be responsible for developing and executing a comprehensive digital strategy that aligns with...

  • Executive Vice President of Philanthropy

    2 weeks ago

    Arlington, Virginia, United States Association of Fundraising Professionals (AFP) Full time

    Job Title: Executive Vice President of PhilanthropyThe Association of Fundraising Professionals (AFP) is seeking an experienced Executive Vice President of Philanthropy to lead our fundraising efforts and advance our mission to advance philanthropic investment and impact in the nonprofit sector.About the RoleThe Executive Vice President of Philanthropy will...

  • Financial Services Vice President of Sales

    2 weeks ago

    Arlington, Texas, United States Fisher Investments Full time

    Unlock Your Sales PotentialAre you a sales professional looking for a challenging role in the financial services industry? We have an exciting opportunity for a Vice President of Sales to join our team at Fisher Investments.About the RoleAs a Vice President of Sales, you will be responsible for leading our sales team and driving revenue growth. You will work...

  • Marketing Vice President

    4 weeks ago

    Arlington, Virginia, United States Meals on Wheels America Full time

    Marketing Vice President Job DescriptionMeals on Wheels America is seeking a highly skilled Marketing Vice President to lead the strategic direction and execution of all organizational marketing and brand initiatives. This role will be responsible for building, implementing, and sustaining a strong, compelling brand strategy consistent with Meals on Wheels...

  • Assistant Vice President for Student Success and Transition

    4 weeks ago

    Arlington, Texas, United States The University of Texas at Arlington Full time

    Job SummaryThe University of Texas at Arlington is seeking an experienced professional to serve as the Assistant Vice President for Student Success and Transition. This key leadership role will oversee the development and implementation of strategies to promote student access, academic achievement, and post-graduate success.Key ResponsibilitiesLead the...

  • Interim Executive Vice President, AFP Foundations for Philanthropy

    4 weeks ago

    Arlington, Virginia, United States Association of Fundraising Professionals Full time

    Job Title: Interim Executive Vice President, AFP Foundations for PhilanthropyWe are seeking an experienced and strategic leader to serve as the Interim Executive Vice President of the AFP Foundations for Philanthropy. This is a unique opportunity to join a dynamic organization that is dedicated to advancing philanthropic investment and impact in the...

  • Vice President, Feed and Sustainability

    3 weeks ago

    Arlington, United States National Grain and Feed Association Full time

    The National Grain and Feed Association (NGFA) represents approximately 900 member companies in the grain, oilseed, feed milling, processing, biofuels, integrated livestock, brokerage, transportation and affiliated industries. The Vice President, Feed and Sustainability will lead NGFA’s efforts and activities in the feed and sustainability policy and...

  • Vice President, Feed and Sustainability

    3 weeks ago

    Arlington, United States National Grain and Feed Association Full time

    The National Grain and Feed Association (NGFA) represents approximately 900 member companies in the grain, oilseed, feed milling, processing, biofuels, integrated livestock, brokerage, transportation and affiliated industries. The Vice President, Feed and Sustainability will lead NGFA’s efforts and activities in the feed and sustainability policy and...

  • Vice President of Financial Operations

    1 month ago

    Arlington, Virginia, United States PBS Full time

    Job Title: Vice President, ControllerJob Summary:The Vice President, Controller is a senior leadership position responsible for overseeing the financial operations and reporting functions of PBS. This role requires a strong leader with excellent management and technical skills to ensure the accuracy and timeliness of financial reporting, as well as...

  • Vice President of Restaurant Operations

    2 months ago

    Arlington, Virginia, United States Gecko Hospitality Full time

    Job Opportunity: Restaurant Vice President of OperationsAre you an experienced leader with a strong affinity for the fast-casual dining industry? We are in search of a proactive and skilled individual to become our Restaurant Vice President of Operations, overseeing our operations in the DC and Northern Virginia regions.About Us:We are a privately held...

  • Executive Vice President of Operations

    4 weeks ago

    Arlington, Virginia, United States Gecko Hospitality Full time

    Executive Vice President of OperationsWe are seeking a seasoned Executive Vice President of Operations to join our senior leadership team at Gecko Hospitality. This pivotal role encompasses full operational oversight, leading our brand towards achieving strategic objectives and sustained growth.Key Responsibilities:Provide strategic operational leadership...

  • Vice President of Defense Sales

    4 weeks ago

    Arlington, Virginia, United States Procession Systems Full time

    Job Title: Vice President of Defense SalesOverview:We are seeking a highly skilled and experienced Vice President of Defense Sales to join our team at Procession Systems. As a key member of our Sales team, you will be responsible for developing, qualifying, and selling our products and services to the national security sector of the U.S. Federal...

  • Vice President, Feed and Sustainability Expert

    2 weeks ago

    Arlington, Virginia, United States National Grain and Feed Association Full time

    Job Title: Vice President, Feed and SustainabilityThe National Grain and Feed Association (NGFA) is seeking a highly skilled and experienced professional to lead its efforts in the feed and sustainability policy and regulatory arenas and commercial business sector.Job Summary:The Vice President, Feed and Sustainability will serve as the principal interface...

  • Interim Executive Vice President, AFP Foundations for Philanthropy

    2 weeks ago

    Arlington, Virginia, United States Association of Fundraising Professionals Full time

    Job Title: Interim Executive Vice President, AFP Foundations for PhilanthropyThe Association of Fundraising Professionals (AFP) is seeking an experienced and visionary leader to serve as the Interim Executive Vice President of the AFP Foundations for Philanthropy. This is a unique opportunity to lead a team of professionals dedicated to advancing...

  • Vice President of Membership and Chapters

    3 weeks ago

    Arlington, Virginia, United States National Defense Industrial Association Full time

    Job Title: Vice President, NDIA Membership and ChaptersJob Summary:The Vice President of NDIA Membership and Chapters will oversee the development and implementation of all Membership, Chapters, and Women in Defense programs. This role requires exceptional leadership, communication, and strategic thinking skills to drive membership growth, revenue...

  • Executive Vice President, AFP Foundations for Philanthropy

    4 weeks ago

    Arlington, Virginia, United States Association of Fundraising Professionals Full time

    Job Title: Executive Vice President, AFP Foundations for PhilanthropyThe Association of Fundraising Professionals (AFP) is seeking an experienced Executive Vice President to lead the AFP Foundations for Philanthropy. This is a full-time, interim position located in Arlington, VA, with a term between 12-24 months. The successful candidate will be responsible...