Director of Service Operations

4 weeks ago


Arlington, Virginia, United States Dandelion Energy Full time
Job Title: Sr Dir/Vice President of ServiceJob Summary

We are seeking a highly experienced and skilled Sr Dir/Vice President of Service to lead our HVAC support operations for our Home Builder, Commercial, and Residential customers. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer satisfaction, improve operational efficiency, and increase revenue growth.

Key Responsibilities
  • Lead Enterprise Support Organization: Build and manage relationships with key enterprise customers, drive a customer-centric mindset, and develop and manage budgets and schedules.
  • Hire and Scale In-Person HVAC Trainers: Hire HVAC technicians with talent for training, develop training materials and collateral, and build and scale a cost-effective training program.
  • Hire and Scale Level II Phone Support HVAC Technicians: Hire talented HVAC technicians with talent for clear communication, develop best-in-class tech support call center, and develop online content to streamline support costs.
  • Manage Existing Field Service Team: Establish processes and culture for the field team to regularly hit productivity targets, steadily improve the service team P&L, and standardize warranty approval and claim review processes.
Requirements
  • Bachelor's degree in a relevant field (e.g., engineering, business) required.
  • 10+ years of experience leading enterprise support teams.
  • Technical proficiency in heat pump products or related technologies.
  • Past responsibility leading a department, including developing its strategic plans.
  • Success in a high-growth company.
Competencies
  • Excellent communicator.
  • Strong analytical and problem-solving abilities.
  • Metrics and KPI-driven leader.
  • Team player.
  • Organized.
Benefits
  • Health/Dental/Vision insurance.
  • 401k plan.
  • Stock/Equity options.
  • Paid Sick and Vacation time (PTO).
About Dandelion Energy

Dandelion Energy is a leading provider of geothermal heat pump products and services. We are committed to electrifying home heating and cooling, and our team has raised the profile of geothermal heat pumps nationally. We are seeking a highly experienced and skilled Sr Dir/Vice President of Service to join our team and help us achieve our mission.



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