Director of Service Operations
4 weeks ago
We are seeking a highly experienced and skilled Sr Dir/Vice President of Service to lead our HVAC support operations for our Home Builder, Commercial, and Residential customers. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer satisfaction, improve operational efficiency, and increase revenue growth.
Key Responsibilities- Lead Enterprise Support Organization: Build and manage relationships with key enterprise customers, drive a customer-centric mindset, and develop and manage budgets and schedules.
- Hire and Scale In-Person HVAC Trainers: Hire HVAC technicians with talent for training, develop training materials and collateral, and build and scale a cost-effective training program.
- Hire and Scale Level II Phone Support HVAC Technicians: Hire talented HVAC technicians with talent for clear communication, develop best-in-class tech support call center, and develop online content to streamline support costs.
- Manage Existing Field Service Team: Establish processes and culture for the field team to regularly hit productivity targets, steadily improve the service team P&L, and standardize warranty approval and claim review processes.
- Bachelor's degree in a relevant field (e.g., engineering, business) required.
- 10+ years of experience leading enterprise support teams.
- Technical proficiency in heat pump products or related technologies.
- Past responsibility leading a department, including developing its strategic plans.
- Success in a high-growth company.
- Excellent communicator.
- Strong analytical and problem-solving abilities.
- Metrics and KPI-driven leader.
- Team player.
- Organized.
- Health/Dental/Vision insurance.
- 401k plan.
- Stock/Equity options.
- Paid Sick and Vacation time (PTO).
Dandelion Energy is a leading provider of geothermal heat pump products and services. We are committed to electrifying home heating and cooling, and our team has raised the profile of geothermal heat pumps nationally. We are seeking a highly experienced and skilled Sr Dir/Vice President of Service to join our team and help us achieve our mission.
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Director of Auxiliary Services Operations
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Arlington, Virginia, United States University of Texas at Arlington Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as an Associate Director of Auxiliary Services. This role will be responsible for the effective management of Auxiliary Services, including university housing and assigned retail or ground lease properties.Key ResponsibilitiesAssist in the development and implementation...
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Arlington, Virginia, United States University of Texas at Arlington Full timeThe University of Texas at Arlington seeks a highly skilled and experienced professional to serve as the Associate Director of Auxiliary Services. This key leadership role is responsible for the effective management of Auxiliary Services, including university housing and assigned retail or ground lease properties.The ideal candidate will possess a Master's...
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Senior Director of Service Operations
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Operations Director
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Director of Operations
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Operations Director
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Operations Director
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Arlington, Virginia, United States Hyatt Regency Crystal City Full timeDirector of Operations Job DescriptionAt Hyatt Regency Crystal City, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate...
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Director of Operations
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Arlington, Virginia, United States Hyatt Regency Crystal City Full timeDirector of OperationsAt Hyatt Regency Crystal City, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This...
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Director of Operations
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Director of Operations
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Director of Master's Student Services
1 month ago
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Director of Master's Student Services
3 weeks ago
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Director of Deli Food Service Operations
1 month ago
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Director of Nursing Services
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