Sr Dir/Vice President of Service Operations

2 weeks ago


Arlington, Virginia, United States Dandelion Energy Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as Sr Dir/Vice President of Service. As a key member of our leadership team, you will be responsible for leading and managing all aspects of our Dandelion's HVAC support operations for our Home Builder, Commercial and Residential customers.

Key Responsibilities
  • Lead our enterprise support organization working with our most important clients
  • Build relationships with key enterprise customers, serving as their trusted advocate
  • Drive a customer-centric mindset to ensure timely and effective resolution of issues
  • Develop and manage budgets and schedules, and provide regular reports to senior management
Leadership Opportunities
  • Hire and scale a department of in-person HVAC trainers
  • Hire and scale a department of level II phone support HVAC technicians
  • Manage existing field service team for residential customers
Requirements
  • Bachelor's in relevant field (e.g., engineering, business) required
  • Experience (10+ years) leading enterprise support teams
  • Technical proficiency in heat pump products or related technologies
  • Past responsibility leading a department, including developing its strategic plans
  • Success in a high growth company
Competencies
  • Excellent communicator
  • Strong analytical and problem-solving abilities
  • Metrics and KPI-driven leader
  • Team player
  • Organized
About Dandelion Energy

Dandelion Energy is an equal opportunity employer committed to diversity and inclusion. We are working to create a wholesale shift in how people heat and cool their homes, and we are seeking talented individuals to join our team.



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