Customer Service Representative

1 week ago

Grandville, United States Airgas Full time

The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR promotes long-term customer relationships and provides superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales.


In particular, you will:


  • Maintains a high level of customer service by assisting customers via telephone, email, fax, or in person facilitating all phases of order-fulfillment for industrial, medical and specialty gases as well as welding and safety equipment, power and handle tools and other products/supplies.
  • Answers and responds to incoming telephone inquiries from our customers.
  • Facilitates sales taking customer orders and serving as the accountable party to Airgas customers.
  • Demonstrates full knowledge of all order-entry, data research and other order entry/resolution necessary to service customers.
  • Data entry for sales and sales-related processes including new account set-up and maintenance of existing customer accounts.
  • Provides data entry and maintenance of customer contact pricing.
  • Ensures customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc., are promptly and courteously handled providing follow-up as necessary.
  • Provides research of products with vendors, including price and availability.
  • Provides research and resolves conflicts related to the order delivery cycle.
  • Researches and reviews customer account balances, invoices, and leases.
  • Interfaces with sales, customers, branches and other operating areas to provide timely and accurate communication regarding capabilities, delivery and various other operating requirements.
  • Interacts with other internal departments to coordinate deliveries and customer satisfaction.
  • Other duties/projects as may be assigned.


Are you a MATCH?


  • A high school diploma or equivalent.
  • Additional post high school education and/or training preferred.
  • Two years in a customer service and/or inside sales related role required.
  • Prior experience with SAP preferred.
  • Excellent customer service & communication skills. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
  • Working knowledge of Google Suites.
  • Good problem solving and analytical skills.
  • Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent’s.
  • Ability to work well both as a team and independently.
  • Ability to set priorities and manage time in a dynamic work environment.
  • Detail-oriented.

  • Customer Service Representative

    1 week ago

    grandville, United States Airgas Full time

    The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR promotes long-term customer relationships and provides superior customer service through support to include sales, order...

  • Customer Service Representative Weekends

    1 month ago

    Grandville, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision insurance benefits (Full Time...

  • Customer Service Representative

    2 months ago

    Grandville, United States Mitch Joseph Farmers Insurance Agency Full time

    Job DescriptionJob Description Join our team at the Mitch Joseph Farmers Insurance Agency as a dedicated Insurance Customer Service Representative (CSR). We are seeking an enthusiastic individual who is passionate about providing exceptional customer service and supporting clients with their insurance needs. As a CSR, you will play a crucial role in ensuring...

  • Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Taco Bell Full time

    Join Our Team as a Cashier!At Taco Bell, we are looking for enthusiastic individuals to fill the role of Cashier. In this position, you will play a vital role in ensuring our customers have a positive experience. Your responsibilities will include:Delivering Exceptional Service: Strive to meet customer satisfaction by providing prompt and efficient...

  • Customer Service Representative

    14 hours ago

    Grandville, Michigan, United States European Wax Center Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at European Wax Center. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting our products and services.Key Responsibilities:Provide...

  • Sales and Customer Service Representative

    3 days ago

    Grandville, Michigan, United States Massage Envy Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.Key ResponsibilitiesProvide outstanding...

  • Healthcare Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top 50 companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...

  • Sales and Service Representative

    14 hours ago

    Grandville, Michigan, United States Massage Envy Full time

    About UsAt Massage Envy, we're dedicated to helping our clients achieve their wellness goals. As a team, we're committed to delivering exceptional service and creating a supportive environment for our clients to thrive.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative. In this...

  • Guest Service Representative

    3 months ago

    Grandville, United States Suburban Inns Full time

    Job DescriptionJob DescriptionJoin The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!​* Guest Service Representative Shift: 2nd Shift * Guest Service Representative Wage: $14.50-15/hour* Guest Service Representative...

  • HealthCare Customer Service Specialist

    2 months ago

    Grandville, United States GetixHealth Full time

    SHIFT:7:00am - 4:00pm or 8:00am - 5:00pm EST, Monday - FridayCOMPENSATION:$15 - $18/hr and Quarterly bonus eligiblePosition ResponsibilitiesMedical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gathering information, performing research and resolving customer inquiries Communicate appropriate...

  • Healthcare Customer Support Representative

    2 weeks ago

    Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...

  • Server Representative

    3 days ago

    Grandville, Michigan, United States On The Border Full time

    Job Summary:We are seeking a highly motivated and customer-focused Server Representative to join our team at On The Border. As a key member of our food service team, you will be responsible for delivering exceptional dining experiences to our guests.Key Responsibilities:Serve food and beverage orders to guests in a timely and efficient manner.Learn and...

  • Automotive Customer Service Specialist

    2 weeks ago

    Grandville, Michigan, United States Serra Honda Grandville Full time

    At Serra Honda Grandville, we prioritize your professional growth while ensuring a balanced personal life. Experience a work environment that stands out in the automotive industry. When you join our team, you can anticipate a range of benefits and employee incentives.Key Responsibilities of the Service Specialist:- Welcoming customers in a timely manner-...

  • Home HealthCare Sales Representative

    1 week ago

    Grandville, United States Interim HealthCare Home Health and Hospice Full time

    We are now seeking a Sales Representative within our Home Health division.In this role, you will market Interim Healthcare's home healthcare services to potential referral sources andincrease home healthcare referral volumes and market share within your designated service area.Our BenefitsCompetitive compensation structure (base salary plus uncapped...

  • Home HealthCare Sales Representative

    6 days ago

    Grandville, United States Interim HealthCare Home Health and Hospice Full time

    Job DescriptionWe are now seeking a Sales Representative within our Home Health division.In this role, you will market Interim Healthcare's home healthcare services to potential referral sources andincrease home healthcare referral volumes and market share within your designated service area.Our BenefitsCompetitive compensation structure (base salary...

  • Home HealthCare Sales Representative

    7 days ago

    Grandville, United States Interim HealthCare Home Health and Hospice Full time

    We are now seeking a Sales Representative within our Home Health division.In this role, you will market Interim Healthcare's home healthcare services to potential referral sources andincrease home healthcare referral volumes and market share within your designated service area.Our BenefitsCompetitive compensation structure (base salary plus uncapped...

  • Customer Sales Representative

    7 days ago

    Grandville, United States European Wax Center - Grandville Full time

    Job DescriptionJob DescriptionAs a Guest Service Associate at European Wax Center, you’re the first person a guest encounters upon walking in, and welcomes them into our EWC Home.  You will serve as a trusted resource for our guests’ questions or needs, as well as master our business operations!  We seek a person who can lead with care, integrity, and...

  • Customer Support Specialist

    2 weeks ago

    Grandville, Michigan, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently seeking skilled individuals for the role of Call Center Representative. This temporary position offers a unique opportunity to engage in various tasks from the comfort of your home.As a Call Center Representative, your responsibilities will include conducting political outreach, surveys, and fundraising initiatives. This...

  • Vacation Sales Representative

    3 months ago

    Grandville, United States Bluegreen Vacations Full time

    Address: 3000 44th St SW, Grandville, MI 49418 - Cabela’s in GrandvilleAt Bluegreen Vacations, as a Sales Representative, you will utilize your unique personality and passion to engage and meet face-to-face with potential customers, generate quality leads, and sell our affordable family-friendly mini-vacation getaways.We are looking for a Sales...

  • Guest Experience Representative

    5 days ago

    Grandville, Michigan, United States European Wax Center Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Representative at European Wax Center. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our products and services, and driving sales growth.Key ResponsibilitiesCustomer Service:...