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Sales and Service Representative

2 months ago


Grandville, Michigan, United States Massage Envy Full time
About Us

At Massage Envy, we're dedicated to helping our clients achieve their wellness goals. As a team, we're committed to delivering exceptional service and creating a supportive environment for our clients to thrive.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative. In this role, you'll have the opportunity to work with a dynamic team to provide outstanding service to our clients, promote our wellness programs, and contribute to the growth and success of our business.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach
Requirements
  • High school diploma or equivalent required; previous retail or sales experience preferred
  • Critical thinking and problem-solving skills, with excellent math and computer skills
  • Great people skills and ability to establish positive relationships with clients
  • Supporters of total body care with a general knowledge of massage and skin care services
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A comprehensive benefits package, including paid time off and employee assistance program
  • A free massage, skincare, or stretch service each month
  • 35% off all products