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Guest Experience Representative

2 months ago

Grandville, Michigan, United States European Wax Center Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Representative at European Wax Center. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide a warm and welcoming experience for our guests, addressing their needs and concerns in a professional and courteous manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including our waxing treatments, retail offerings, and promotions.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell our products and services, driving revenue growth and increasing customer satisfaction.
  • Team Collaboration: Work closely with our team members to ensure seamless communication and a positive guest experience.
  • Store Operations: Assist with store operations, including managing inventory, maintaining a clean and organized store environment, and ensuring compliance with company policies and procedures.
Requirements
  • Positive Attitude: A friendly, approachable, and positive attitude is essential for this role.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with guests, team members, and management.
  • Product Knowledge: A strong understanding of our products and services, including their features, benefits, and applications.
  • Sales Experience: Prior sales experience is an asset, but not required.
  • Availability: Availability to work a variety of shifts, including weekends and holidays.
What We Offer
  • Competitive Compensation: A competitive hourly rate and opportunities for commission-based sales.
  • Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program with employer match.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.
  • Fun and Supportive Work Environment: A fun and supportive work environment, with a team of like-minded individuals who are passionate about delivering exceptional customer service.