Desktop Support Specialist

1 week ago

Columbia, United States System Soft Technologies Full time

Summary:

The client is looking for a Desktop Support

SCOPE OF THE PROJECT:

IT TECHNICAL SUPPORT FOR PAROLE BOARD HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS.

DAILY DUTIES / RESPONSIBILITIES:

• WORKS UNDER LIMITED SUPERVISION AS THE PAROLE BOARD SUPPORT TECHNICAL LEAD. WILL PERFORM THE FOLLOWING: DAILY ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, DEPLOYMENT, DOCUMENTATION CREATION, TESTING AND TRAINING.

• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.

• MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.

• MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC.

• ASSISTS VIRTUAL PUBLIC PARTICIPANTS.

• PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.

• WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.

• CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.

• ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC..

• SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP.

• OTHER DUTIES AS ASSIGNED.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS.

• UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.

• GOOD INTERPERSONAL SKILLS.

• PROACTIVE AND SELF-MOTIVATED

• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.

• EXCEPTIONAL LISTENING SKILLS.

• SOFTWARE ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING INSTALLATIONS AND CONFIGURATIONS, REPORTING.

• ABILITIES TO TROUBLESHOOT DESKTOP, AUDIO AND VIDEO EQUIPMENT AND IOS DEVICES.

• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES

• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AND EQUIPMENT AT DIFFERENT SITES.

• MANAGING IOS DEVICES THROUGH AIRWATCH, APPLE BUSINESS MANAGER.

• ACTIVE DIRECTORY, SCCM, DESKTOP AND MS TEAMS SUPPORT EXPERIENCE. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS.

• WINDOWS SECURITY - GROUP POLICY SKILLS.

• WEBEX AND MS TEAMS ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING DEVICES, REPORTING.

• CISCO, POLY, AND VIDEO CONFERENCING SUPPORT EXPERIENCE.

REQUIRED EDUCATION:

BACHELOR’S DEGREE

OR MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE

PREFERRED CERTIFICATIONS:

A+

Network+

Security+

DELL DESKTOP CERTIFICATION

WEBEX CERTIFICATION

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