Desktop Support Analyst

2 months ago

Columbia, United States Core Technology Solutions Full time

We are seeking a talented Desktop Support Analyst for a long term assignment with our client, a leading insurance organization in Columbia SC.


If you are local desktop technician with 2+ years technical operations support experience and are looking for an opportunity to expand your skills working with one of the largest employers in South Carolina, this may be the place for you


**This is an onsite position in Columbia SC. Candidates must be local to the Columbia area and able to work onsite at the Columbia office.


What you will do in this role:

  • Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
  • Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines.
  • Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
  • Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
  • Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
  • May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
  • Keeps apprised of new technologies related to workstation support procedures.
  • This position will assist in PC Refresh.


Education/Experience required:

  • Associates or Bachelors Degree in Computer Science or related field, OR 2 extra years of technical operations support experience.
  • 2 years of Technical operations experience
  • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
  • Able to provide on-the-spot training to users.
  • Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
  • A+ certification preferred

Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.

Ask about our Employee Referral Program We offer fees for any placement of referred candidates. Please inquire about details.

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