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Senior Technical Support Specialist

1 month ago

Sacramento, United States Zeektek Full time

We have a 6 month contract to hire for a Senior Technical Support Specialist onsite in Sacramento.



Skills:

ServiceNow, Windows OS & Active Directory, Audio/Video conferencing support, Print MFD Support, Apple operating systems, VDI Support, Necthink, SCCM


  • Perform root cause analysis and provide documented resolution.
  • Perform software installs, updates, and upgrades for end-user equipment and work with various teams including network, telecom, audio/video, and facilities to provide site support.
  • Act as a technical resource and subject matter expert in one or more technical areas.
  • Provide a high level of customer satisfaction by establishing close relationships with support base, including VIP staff, and provide concierge level support for identified end-users.
  • Perform regular inventory audits and maintain high degree of quality assurance by following established asset management guidelines
  • Provide technical support for onsite and remote meetings and events
  • Participate in recurring new hire onboarding classes to assist and guide end-users on day-1 setup and configuration needs
  • Lead new hire onboarding classes by coordinating staff and delegating tasks
  • Work with Enterprise Conferencing department to provide support, monitor, and remediate Audio/Visual related issues.
  • Work with Print Configuration team and vendors to perform routine and critical maintenance to ensure operational readiness
  • Train staff and end-users on Audio/Video system usage and configuration