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IT Technical Support Specialist

2 months ago

Sacramento, United States Kforce Inc. Full time

RESPONSIBILITIES:

Kforce has a client in Sacramento, CA that is seeking an IT Technical Support Specialist.Responsibilities:
  • Perform root cause analysis and provide documented resolution
  • Perform software installs, updates, and upgrades for end-user equipment and work with various teams including network, telecom, audio/video, and facilities to provide site support
  • Act as a technical resource and subject matter expert in one or more technical areas
  • Provide a high level of customer satisfaction by establishing close relationships with support base, including VIP staff, and provide concierge level support for identified end-users
  • Perform regular inventory audits and maintain high degree of quality assurance by following established asset management guidelines
  • Provide technical support for onsite and remote meetings and events
  • Participate in recurring new hire onboarding classes to assist and guide end-users on day-1 setup and configuration needs
  • Lead new hire onboarding classes by coordinating staff and delegating tasks
  • Work with Enterprise Conferencing department to provide support, monitor, and remediate Audio/Visual related issues
  • Work with Print Configuration team and vendors to perform routine and critical maintenance to ensure operational readiness
  • Train staff and end-users on Audio/Video system usage and configuration
Describe the performance expectations/metrics for this individual and their team:
  • Respond to and resolve end-user support tickets within established SLA.
  • Practice diligent adherence to all standard operating procedures
  • Provide effective and detailed documentation in tickets and reports


REQUIREMENTS:

  • High School diploma/GED
  • Bachelor's degree
  • HDI Desktop Advanced Support Technician (HDI-DAST) or equivalent
  • 3-5 years relevant experience
  • ServiceNow experience
  • Windows OS & Active Directory experience
  • Audio/Video conferencing support, Print MFD Support experience
  • Software Skills Required: Office applications (Excel, Word, Outlook, PowerPoint), MS Teams


The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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