Dispatcher- Customer Care Support Specialist

6 days ago


Rochester, United States TalentBridge Full time

Dispatcher - Customer Care Support Specialist


Are you skilled at coordinating service calls and passionate about delivering top-tier customer service? Do you excel in fast-paced environments and enjoy balancing administrative tasks with customer care? If so, we want to hear from you


Position Overview:

As a Dispatcher - Customer Care Support Specialist, you'll play a pivotal role in ensuring smooth service operations by managing client communications and dispatching Technicians to address service requests. You'll be responsible for handling customer inquiries through various channels such as phone, email, and more, providing timely and accurate support. Staying organized and detail-oriented is crucial as you'll also be managing service call records and acting as the key communication hub between customers and the service team.


Key Responsibilities:

  • Act as the primary dispatcher for B2B customer inquiries, coordinating service calls and ensuring prompt, efficient resolutions.
  • Dispatch Technicians to service locations, ensuring timely responses to client needs across multiple communication channels (phone, email, fax).
  • Maintain accurate, organized records of service dispatches and customer interactions to ensure smooth internal operations and customer satisfaction.
  • Support customer account management by updating CRM records, processing orders, and performing administrative tasks related to service requests.
  • Foster strong relationships with clients by delivering outstanding customer service in a fast-paced, dynamic environment.


Qualifications:

  • Education: High School Diploma or GED required.
  • Experience: Minimum of 1 year of experience in customer service, dispatch, or client support, preferably in a B2B environment.
  • Skills:
  • Strong attention to detail, with the ability to manage multiple tasks simultaneously.
  • Proficiency in CRM systems (preferred) and basic Microsoft Excel and Word knowledge.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Positive, proactive approach to customer service.



  • Rochester, United States TalentBridge Full time

    Dispatcher - Customer Care Support Specialist Are you skilled at coordinating service calls and passionate about delivering top-tier customer service? Do you excel in fast-paced environments and enjoy balancing administrative tasks with customer care? If so, we want to hear from you! Position Overview: As a Dispatcher - Customer Care Support Specialist,...


  • Rochester, United States TalentBridge Full time

    Dispatcher - Customer Care Support SpecialistAre you skilled at coordinating service calls and passionate about delivering top-tier customer service? Do you excel in fast-paced environments and enjoy balancing administrative tasks with customer care? If so, we want to hear from you!Position Overview:As a Dispatcher - Customer Care Support Specialist, you'll...


  • rochester, United States TalentBridge Full time

    Dispatcher - Customer Care Support SpecialistAre you skilled at coordinating service calls and passionate about delivering top-tier customer service? Do you excel in fast-paced environments and enjoy balancing administrative tasks with customer care? If so, we want to hear from you!Position Overview:As a Dispatcher - Customer Care Support Specialist, you'll...


  • Rochester, New York, United States MAPCO Auto Parks Full time

    Job OverviewMAPCO Auto Parks is seeking a dedicated Overnight Customer Support Specialist to join our team at the Airport Parking facility. The ideal candidate will possess a strong background in customer service.Compensation: $15.00 per hourWork Schedule: Saturday, Sunday, Monday, Tuesday, and Friday from 10:30 PM to 7:00 AM. Days off are Wednesday and...


  • Rochester, United States TES Staffing Full time

    Job DescriptionJob DescriptionOur customer, a global organization with a strong local presence, has been providing office solutions to our business clients in Rochester for decades.  They focus on far more than just equipment; our people bring innovative, real-world solutions for their client's print management needs; they help cut costs, secure...


  • Rochester, New York, United States Planned Parenthood of Central & Western New York Full time

    Position OverviewAs a Customer Support Specialist, you will be responsible for managing incoming calls and guiding patients through the appointment scheduling process. Your role is crucial in ensuring that patients receive the appropriate care they need.Key ResponsibilitiesHandle incoming calls with professionalism and empathy.Assist patients in identifying...

  • Dispatcher

    2 months ago


    Rochester, United States Service Experts Full time

    Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Position...

  • Dispatcher

    2 weeks ago


    Rochester, United States Service Experts Full time

    Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Position...


  • Rochester, United States TalentBridge Full time

    Customer Care Support Specialist at TalentBridge Are you passionate about delivering exceptional customer service while supporting key client interactions? Do you thrive in fast-paced environments and enjoy working with both administrative tasks and hands-on customer care? If so we want to talk to you! Position Overview: As a Customer Care Support...


  • Rochester, United States TalentBridge Full time

    Customer Care Support Specialist at TalentBridgeAre you passionate about delivering exceptional customer service while supporting key client interactions? Do you thrive in fast-paced environments and enjoy working with both administrative tasks and hands-on customer care? If so we want to talk to you! Position Overview:As a Customer Care Support Specialist,...


  • rochester, United States TalentBridge Full time

    Customer Care Support Specialist at TalentBridgeAre you passionate about delivering exceptional customer service while supporting key client interactions? Do you thrive in fast-paced environments and enjoy working with both administrative tasks and hands-on customer care? If so we want to talk to you! Position Overview:As a Customer Care Support Specialist,...


  • rochester, United States TalentBridge Full time

    Customer Care Support Specialist at TalentBridgeAre you passionate about delivering exceptional customer service while supporting key client interactions? Do you thrive in fast-paced environments and enjoy working with both administrative tasks and hands-on customer care? If so we want to talk to you! Position Overview:As a Customer Care Support Specialist,...


  • Rochester, New York, United States Favorite Healthcare Staffing Full time

    Position OverviewAt Favorite Healthcare Staffing, we are dedicated to understanding what inspires you as a healthcare professional. Our outstanding recruitment team excels at finding the ideal role that aligns with your aspirations. From the very beginning, your personal recruiter will be there to support you as you embark on your next career...


  • Rochester, New York, United States The University of Rochester Full time

    Role Overview:As a Customer Support Specialist II, you will be responsible for delivering prompt and effective assistance to client inquiries through various communication channels, including phone, email, and online platforms.Key Responsibilities:1. Respond to customer inquiries in a timely manner, ensuring adherence to established service and quality...


  • Rochester, New York, United States Lewis Tree Full time

    Are you ready to leverage your accounting expertise in a dynamic and engaging environment? If you are seeking a role where your skills in general ledger management and job costing can flourish, we invite you to consider the position of Accounting Support Specialist at Lewis Tree Service. Here, you will find a culture that promotes continuous learning and...


  • Rochester, Minnesota, United States Quality Care LLC Full time

    About Quality Care LLCWe are a leading provider of in-home care services, dedicated to restoring independence and revitalizing the lives of our clients.Job SummaryWe are seeking a compassionate and reliable Caregiver Support Specialist to join our team. As a Caregiver Support Specialist, you will provide individualized home support services to our clients,...


  • Rochester, Michigan, United States The Staffing Resource Group Inc Full time

    Healthcare Customer Support Specialist The Staffing Resource Group Inc. provides adaptable staffing solutions with a nationwide reach. We specialize in contract, contract-to-hire, direct hire, and executive search services. Our innovative approach allows us to effectively identify and qualify talent, utilizing a state-of-the-art platform that ensures precise...


  • Rochester, New York, United States JM Allstate Agency Full time

    Job OverviewBecome a part of JM Allstate Agency, a distinguished insurance firm dedicated to delivering unparalleled customer support and service excellence. We prioritize the importance of personal interaction, offering tailored insurance solutions to our esteemed clientele. As an Insurance Customer Support Specialist, you will play a crucial role in our...


  • Rochester, New York, United States Hankies Child Care Corporation Full time

    Job OverviewImportant Notice: Please apply only if you are committed and prepared to fulfill the responsibilities outlined below.We are seeking a dependable and experienced daycare support specialist to join our esteemed, award-winning home-based childcare service.Key Responsibilities:The primary duties of a Childcare Support Specialist encompass, but are...


  • Rochester, Minnesota, United States Paul Davis Restoration Full time

    Core Responsibilities:The Client Support Specialist will serve as a key point of contact for clients, assisting in the identification of project needs and specifications. This role involves the administration and organization of mitigation, content management, and reconstruction projects. The Specialist will support the team, ensure compliance with key...