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Strategy & Operations Lead
4 months ago
About Us
We are a small team of health tech operators who have collectively raised hundreds of millions of dollars from renowned technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. We have built and held pivotal roles at three behavioral health unicorns.
Now, we are targeting the most critical challenge in the behavioral health industry: the overwhelming administrative complexities that devour 40% of the industry’s operating margin. Our mission is clear— to dissolve administrative overhead by building behavioral health’s first AI-native employer.
About the Role
At The Support Network, quality providers are the core of our business. We are seeking a Strategy & Operations Lead to build and grow our provider operations. As our third operations hire, you will be responsible for building the infrastructure that scales the provider supply of our D2C adult mental health business to thousands of providers.
Responsibilities
- Build and manage the end-to-end provider operations process. Projects may include: organizing and leading rapid provider growth, measuring provider performance and utilization, and analyzing AI opportunities that could improve operational efficiency.
- Work closely with our founding team to develop scalable strategies for provider operations in rapid growth.
- Leverage data analytics to evaluate provider LTV/CAC, utilization, quality, and onboarding efficiency – and swiftly implement new processes that will improve these crucial business metrics.
- Conduct market analysis to identify trends and opportunities in mental health care delivery and optimization of operational processes for providers.
- Recruit and manage a team of stellar provider operations associates.
Qualifications
- Bachelor's degree from a top-tier university
- Minimum 3-5 years experience, with a background in consulting, investment banking, or tech, and at a startup
- Superior analytical and problem-solving skills, with demonstrated intellectual rigor
- Willingness to work 5 days a week in our SF office , working with a fully in-person team
- Excellent communication and interpersonal skills
- Passion for fast-paced, entrepreneurial work environments and eagerness to work at a rapidly-growing startup
Our Culture
At The Support Network, we’re a small team building the first AI-native employer for behavioral health, so we love moving fast and solving problems in real-time. We embrace a Monday-to-Friday in-person culture and work hard to achieve our high growth.
