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Intelligent Automation Associate Director
4 weeks ago
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RPA Program Manager
1 month ago
Your specific duties will be based on your experience as RPA Program Manager and you will building long-term automation programs. Apply creative thinking/approach to design automation strategies that further business goals and align with corporate technology strategies, keeping in mind stated customer business outcomes, broad organizational enablement, and sustainable value realization.
Expected Activities:
- Empathize with every aspect of the customer experience, understand customers’ needs first
- Enable customers in building long-term automation programs that affect organization-wide impact and change
- Utilize strong facilitation skills to bring a diverse set of opinions into a common set of goals and objectives
- Identify complex automation processes that drive adoption and align to customers’ business needs and strategic goals
- Coach customers to be automation leaders that develop long-term, sustainable automation programs rooted in simplification and time to value
- Mentor and provide guidance to newer UiPath Automation Program Advisors and Technical Account Managers to develop strong business acumen
- Influence and develop customer solutions based on current hands-on knowledge of the UiPath business automation platform.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best in class delivery
- Define and promote the adoption of automation best practices within the broader UiPath and automation community
- Help drive customer references and case studies
Qualifications And Skills
- 4-6+ years career experience in leading digital transformation and/or responsibility for driving organizational strategy and business outcomes
- 3-4+ years relevant work experience in strategic consulting, customer-facing, customer success-driven delivery
- Self-motivated, proactive, entrepreneurial team player with innovative ideas to inspire customer loyalty and adoption
- Strong communication and interpersonal skills, written and verbal, with the ability to facilitate complex organizational conversations across Executive Leadership and broader organization.
- Industry focus is a strong plus in the area of Healthcare and Life Sciences.
- Experience with automation platforms such as UiPath, Automation Anywhere, ServiceNow, or others.
- Preferable experience with modern agile practices, LEAN, Six Sigma, or related methodologies and practices
- Proven experience aligning and translating technology capabilities into measurable business outcomes
- Proven experience building strong internal and external relationships
- Solid technical background with hands on experience in digital technologies including software development (and overall software development life cycle
- Strong analytical and problem-solving skills
- Diplomacy, tact, and poise under pressure when working through customer issues