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Front Desk Associate

3 months ago

Princeton, United States Princeton Tennis Program Full time
Job DescriptionJob DescriptionThe Front Desk Associate at is responsible for providing exceptional customer service, managing facility operations, and ensuring a welcoming environment for members and guests. This role involves handling administrative tasks, managing reservations, and assisting with various aspects of facility management.

Key Responsibilities:

  1. Customer Service:

    • Greet members, guests, and staff warmly upon arrival and departure.
    • Address inquiries and provide information about the facility, programs, and services.
    • Handle member check-ins and check-outs efficiently.
    • Resolve member and guest concerns or complaints in a professional manner.
  2. Administrative Duties:

    • Answer phone calls and respond to emails regarding facility bookings, membership inquiries, and general information.
    • Manage and maintain accurate records of bookings, memberships, and payments.
    • Process membership applications, renewals, and cancellations.
    • Ensure all front desk paperwork is completed and filed accurately.
  3. Facility Management:

    • Oversee the scheduling and booking of tennis courts, classes, and private lessons.
    • Monitor and maintain the cleanliness and organization of the front desk area and lobby.
    • Report maintenance issues or facility concerns to the appropriate department.
  4. Financial Transactions:

    • Process payments for court bookings, membership fees, and retail items.
    • Handle cash and electronic transactions securely and accurately.
  5. Communication and Coordination:

    • Communicate effectively with tennis coaches, facility staff, and management to ensure smooth operation.
    • Assist with organizing and promoting facility events, programs, and special offers.