Service Administrator

1 week ago


Concord, United States Planet Professional Full time

Field Service Admin

Contract

5 months

Start asap

Process: video interview + onsite

Industry: Manufacturing/distribution, scientific instruments, about 50 employees in this office, 3 people on this team

Hours: full-time

Location: Concord, MA (free parking)

WFH situation: Hybrid (Mon, Tue & Wed in the office)

Background check: yes


Why open: Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing general administrative work to support the team.


Must haves:

-2+ years of administrative experience in a corporate setting

-Can write professional emails to clients

-Excel (proficient)

-Vaccinated for Covid (just first 2 shots)


Preferred:

-Has used CRM's and databases (they use multiple systems like SAP & Infor)


Job Description:The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.


Responsibilities:

  • Follows up with service quotes sent to customers
  • Notifies customers when their equipment ships from our factory
  • Emails the preinstall checklist, follows up, receives, and processes checklist
  • Maintains Preventative Maintenance Backlog report, contacts customers to schedule service
  • Receives, processes, and follows up on Field Service Reports
  • Performs other related duties as assigned.
  • Required Skills:Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks
  • Proficient with Excel and Microsoft Office
  • 2+ years of administrative experience



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