Service Administrator
1 week ago
Field Service Admin
Contract
5 months
Start asap
Process: video interview + onsite
Industry: Manufacturing/distribution, scientific instruments, about 50 employees in this office, 3 people on this team
Hours: full-time
Location: Concord, MA (free parking)
WFH situation: Hybrid (Mon, Tue & Wed in the office)
Background check: yes
Why open: Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing general administrative work to support the team.
Must haves:
-2+ years of administrative experience in a corporate setting
-Can write professional emails to clients
-Excel (proficient)
-Vaccinated for Covid (just first 2 shots)
Preferred:
-Has used CRM's and databases (they use multiple systems like SAP & Infor)
Job Description:The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.
Responsibilities:
- Follows up with service quotes sent to customers
- Notifies customers when their equipment ships from our factory
- Emails the preinstall checklist, follows up, receives, and processes checklist
- Maintains Preventative Maintenance Backlog report, contacts customers to schedule service
- Receives, processes, and follows up on Field Service Reports
- Performs other related duties as assigned.
- Required Skills:Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks
- Proficient with Excel and Microsoft Office
- 2+ years of administrative experience
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