Human Resources Assistant

4 days ago

Salem, United States Randstad USA Full time

HR Assistant (HR Support Center Rep 1) – Community Division

  • Fully Onsite: Salem Hospital, 81 Highland Avenue, Salem, MA 01970
  • Contract: 6 months with possible extension
  • Hours: 8:30am-5pm
  • Campus Parking: Free
  • Pay Rate $24-26/hr


Responsible for performing various administrative tasks essential to the overall function of the local Human Resources department and Shared Service Center. Primary support is provided to the assigned affiliate; with backup support to others as needed. The HR Support Center Representative will resolve inquiries from employees, managers, retirees, and other customers and external parties in a walk-in setting. They will also help resolve concerns and issues regarding processes and policies through phone, email, case management and chat. Serves as a liaison and resource with respect to Hospital policies and programs. Performs daily HR functions in addition to project work as assigned. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.


Essential Functions - Local HR

• Provides administrative support to the Human Resources Department

• Provides reception and administrative support – duties to include:

• answering phone calls & retrieving messages from the voice mail & application line

• greeting employees, new hires & visitors

• assisting applicants with profiles and on-line ATS

• assisting employees and managers with ESS and MSS PeopleSoft modules

• sorting & date stamping mail

• copying, faxing, and filing, as necessary

• forward employment/mortgage verifications to appropriate COE

• Responsible for organizing and filing materials for active and terminated employee files in OnBase

• Maintains schedule for the HR Conference Room

• Coordinates ordering department supplies. Oversees department inventory of supplies. Oversees the control file of requisitions and orders received.

• Contacts vendors for service/repair of equipment

Maintains database of current union grievances and assists HRBP’s with correspondence

• Performs other duties project assistance as assigned


Essential Functions - Support Center

  1. Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines
  2. Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations
  3. Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating complex transactions to supervisor, manager, customer service specialists or tier two for resolution as appropriate
  4. Partner with HR counterparts (in Shared Services and across institutions) to ensure all escalated issues are resolved and service levels met
  5. Take ownership of all assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality
  6. Assist and encourage users to make effective use of self-service options, empower them to solve inquiries
  7. Educate and inform customers of the full range of shared service support available to them


Qualifications

  • A combination of education and experience may be substituted for requirements
  • Bachelor’s degree or relevant professional experience
  • One to two years’ administrative experience in a fast-paced, multi-faceted working environment.
  • Demonstrated ability to organize, prioritize and work independently required. HR experience preferred.
  • Excellent customer service/communication skills are essential for this position. Must possess a working knowledge of PeopleSoft, Microsoft Word, Excel and Powerpoint.

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