Desktop Support Specialist
4 weeks ago
Deskside Support Technician (Mac Support)
Location: Lincolnshire, IL
Contract
Note:
We would expect to have any ideal candidate to have Mac support Certification.
- (Apple Certified Support Professional) certification or Apple Device Support certification
- certification
An exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside/Mac support.
We are seeking a technically skilled, experienced, and enthusiastic individual dedicated to customer service.
Position Summary
- high level of customer service and satisfaction
- incident and service request queues to ensure SLA’s are met
- resolution on software and hardware incidents
- with offshore capabilities to deliver efficient and effective customer service
- and take part in problem management activities
- service requests for varied IT equipment
- compliance to internal and external processes and standards
- service improvements to the overall service
- knowledge repository documentation
- part in change management activities as required
- to work in shifts during business hours
Roles and Responsibility
- upgrade, support, and troubleshoot Windows and Mac authorized desktop applications, hardware, and peripheral equipment.
- troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
- standard SOE Image on desktops and laptops.
- and troubleshoot Smart phones.
- assistance to remote server team on Server OS and server hardware.
Education & Experience
- years or more College diploma or any graduate degree
- (Apple Certified Support Professional) certification or Apple Device Support certification
- certification
- A+ certification or the CISSP certification - Preferred
- least 5+ years of experience in Deskside/Mac support operations in mid/large customer environment.
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