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Desktop Support Expert

4 months ago

Goodyear, United States Catapult Solutions Group Full time

Desktop Support Expert


  • Onsite in Goodyear, AZ
  • 6-month contract with multiple extensions


Our client is a leading provider of custom-built data centers designed to meet the specific needs of its customers. The company offers scalable, flexible, and sustainable data center solutions, ensuring high performance and reliability. With a focus on rapid deployment and operational excellence, our client serves a diverse range of industries, including cloud providers, enterprises, and service providers, delivering robust infrastructure that supports critical IT operations. Their commitment to innovation and customer satisfaction makes them a trusted partner in the datacenter industry.


Summary of Position:

The Desktop Technician is responsible for assisting in standing up a Datacenter for our client and supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.


Essential Duties and Responsibilities:

  • Assist with networking cabling
  • Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
  • Install and troubleshoot and software for clients.
  • Complete necessary internal and client related documentation.
  • Install/configure/repair network and local printers.
  • Train clients on basic computer knowledge.
  • Communicate and interact with end users and internal staff to resolve IT related issues
  • Interacts with a typically diverse internal and external users and is required to interpret and communicate complex information
  • Works well in a team environment and independently.
  • Accountable for ticket aging and response times to users
  • Positive and proactive attitude with customer’s best interest in mind


Qualification / Requirements:

  • Advanced knowledge of PC desktop support.
  • Advanced knowledge of local and network printer support.
  • Basic knowledge of Networking
  • Excellent customer service-related skills.
  • Basic knowledge of ticket-based tracking systems.


Additional Requirements:

  • Excellent verbal and written communication skills.
  • Ability to work with minimal supervision.
  • Strong analytical and problem-solving skills
  • Valid driver’s license.
  • Dependable transportation.
  • Ability to work some nights and weekends and as required.
  • Must be able to lift 50 pounds.


Education / Training / Experience:

  • (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
  • (3-6) years experience with Microsoft Azure and M365 administration.


Preferred:

  • Certification in Microsoft Azure Fundamentals, Security Fundamentals
  • Certification in Dell Hardware
  • Associate Degree in Computer Science or equivalent
  • ITIL v3 certification