Desktop Support Technician

19 hours ago


Goodyear, United States Catapult Solutions Group Full time

Desktop Technician

IT Department

On-site - Goodyear, AZ

Long-term Contract


About Our Client

Our client is a leading provider of data center solutions, specializing in the design, construction, and operation of state-of-the-art facilities. With a history spanning over a decade, they have established themselves as innovators in the data center industry. Their core offerings include custom-built data centers, colocation services, and edge computing solutions. Operating across multiple locations in North America, they serve a diverse range of industries including technology, finance, and healthcare. The company is driven by a commitment to sustainability and cutting-edge technology, aiming to provide reliable, scalable, and efficient data center infrastructure for businesses of all sizes.


Job Description

We are seeking a skilled and motivated Desktop Technician to join our team in standing up a new data center for our client. This role is crucial in ensuring the smooth setup and ongoing support of PC-based computers and related equipment. The ideal candidate will bring technical expertise, experience, and strong documentation skills to install and repair hardware/software, as well as resolve technical problems efficiently.


As a Desktop Technician, you will work closely with our data center team and end-users to provide top-notch IT support. Your day-to-day activities will include troubleshooting hardware and software issues, assisting with network cabling, and ensuring all IT systems are running smoothly. This position offers an exciting opportunity to be part of building and maintaining critical infrastructure in a dynamic data center environment.


Duties and Responsibilities

  • Assist with network cabling in the data center setup process
  • Diagnose and repair hardware and software issues on client PCs and mobile devices
  • Install, troubleshoot, and maintain software for clients
  • Complete necessary internal and client-related documentation
  • Install, configure, and repair network and local printers
  • Train clients on basic computer knowledge
  • Communicate and interact with end users and internal staff to resolve IT-related issues
  • Work effectively in both team environments and independently
  • Manage ticket aging and response times to users
  • Maintain a positive and proactive attitude with the customer's best interest in mind

Required Experience/Skills

  • Advanced knowledge of PC desktop support
  • Advanced knowledge of local and network printer support
  • Basic knowledge of networking
  • Excellent customer service-related skills
  • Basic knowledge of ticket-based tracking systems
  • Minimum of three (3-6) years experience with Windows and MacOS troubleshooting in a professional setting
  • Minimum of three (3-6) years experience with Microsoft Azure and M365 administration
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Valid driver's license and dependable transportation
  • Ability to work some nights and weekends as required
  • Must be able to lift 50 pounds

Nice-to-Haves

  • Certification in Microsoft Azure Fundamentals, Security Fundamentals
  • Certification in Dell Hardware
  • Associate Degree in Computer Science or equivalent
  • ITIL v3 certification
  • Experience working in a data center environment
  • Knowledge of data center infrastructure and operations

Education

  • Minimum: High School Diploma or equivalent
  • Preferred: Associate Degree in Computer Science or related field

Pay & Benefits Summary

  • Competitive hourly rate starting at $30/hour
  • Long-term contract position with potential for extension
  • Opportunities for professional development and certifications
  • Flexible scheduling to accommodate occasional night and weekend work
  • Comprehensive training program
  • Collaborative and innovative work environment in a cutting-edge data center


Join our team and be part of building the future of data center technology Apply now to start your journey as a Desktop Technician in this exciting and dynamic role.

Desktop Technician | IT Support | Data Center | Network Cabling | Hardware | Software | Troubleshooting | Microsoft Azure | M365 | Customer Service



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