Senior Desktop Support Technician

2 months ago


Goodyear, United States TEKsystems Full time
Job DescriptionJob Description

We are seeking a Senior Desktop Support Technician to join our team

Job Description

Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a long term 12 month year over year contract engagement. This person should have 2 + years' experience supporting RF Devices, Barcode Scanners, Windows OS, and Printer Support.

What you’ll do on a typical day:

  • Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
  • Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
  • Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
  • Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
  • Provide training, mentorship and leadership for other technicians
  • Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
  • Make technical recommendations to site leadership regarding problems, projects and releases
  • Create batch files or PowerShell scripts for asset management and incident resolution

Additional Skills & Qualifications

Technical Competencies:

  • Basic Computer Skills
  • Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.
  • Acts as subject matter expert for End-User IT Systems
  • Understands and is familiar with the most widely known and emerging tools and technologies.
  • Understands and is familiar with Service Now ticketing system.
  • Understands and is familiar with SolarWinds network monitoring tool.

The position requires the following non-technical skills:

  • Analytical Skills
    • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
  • Communication Skills
    • Presents organized and thorough information and data appropriate for intended audience.
  • Time Management Skills
    • Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • Other
    • Establishes and maintains effective, collaborative work relationships both internally and externally

 



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