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Senior Manager of Revenue Operations

4 months ago

Truckee, United States Pop-Up Talent Full time

Sr. Manager of Revenue Operations

Truckee, CA 96160


Are you looking for a leadership role in RevOps? Do you thrive in analytical roles, obsess about automating and streamlining tech stacks, and have experience bridging campaigns between marketing, customer success, and support teams?


Let's be clear. The Sr. Manager of Revenue Operations role is not just about developing the reports; it's about unifying and aligning the operations, systems, and data that support revenue teams along the entire revenue cycle to generate more consistent and scalable growth


As our Sr. Manager of Revenue Operations, you will be tasked with unifying and coordinating demand generation, sales, success and support operations into a high-octane growth machine. You'll work closely with other teams to interpret company objectives, design the one-to-one and one-to-many customer journeys, and implement RevOps infrastructure that brings it all to life


KEY RESPONSIBILITIES:

  • Develop and implement strategies to align the Marketing, Customer Success, and Customer Support teams and ensure activities (KPAs) are focused on common revenue goals
  • Set up and manage the RevOps framework and systems to run and iterate on ABM campaigns
  • Implement reporting and tracking processes that measure revenue growth realized from customer activation, adoption, and expansion journey initiatives and program iterations
  • Manage and optimize workflows to automate lead qualification and routing throughout the customer journey
  • Manage and optimize the technology stack for these teams, ensuring seamless integration and data flow to enhance visibility and decision-making
  • Establish and monitor key performance indicators (KPIs) across all teams, providing strategic insights and recommendations to improve performance and drive revenue growth
  • Optimize processes and workflows to improve efficiency and customer-facing interactions to drive positive customer satisfaction, retention, and expansion
  • Lead initiatives to improve data accuracy and consistency, ensuring all teams have access to reliable information for strategic planning and execution
  • Identify and address operational bottlenecks and implement solutions to improve overall productivity and customer satisfaction


ABOUT YOU:

  • You have at least 4 years of experience in revenue operations, sales operations, or a similar role within B2B SaaS with a PLG motion
  • You have successfully translated strategic initiatives into workflows, automation, and processes, aligning them with company objective and desired outcomes
  • You have strong proficiency in CRM and data analysis tools, including HubSpot, with hands-on experience in optimizing tech stacks for revenue teams
  • You have excellent analytical skills, with a keen ability to translate data into actionable insights and strategies
  • You have exceptional communication and interpersonal skills, and can foster collaboration across departments


We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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