Resident Services Coordinator

4 weeks ago


New York, United States Two Trees Management Co. Full time

What we are looking for:

We are seeking a driven and hospitality-oriented Resident Services Coordinator to assist with the day-to-day operations of our Luxury residential community in DUMBO, Brooklyn. As a Resident Coordinator, you will support our property management and operations teams in a critical way leading day-to-day operations with a primary focus on delivering a first-class Resident experience.


Job Responsibilities:

Point of Contact:

  • Act as the primary point of contact for all Residents throughout the entire Resident journey (pre-move in, move-in, move-out). Coordinate all elements of the process to create a seamless Resident experience


  • Effectively respond to requests and concerns of Resident inquiries including bookings (elevators & private events)


  • Act as the primary for face-to-face meetings with Residents for any Resident related issues


  • Support the building Team with the coordination and execution of all Residents' programming, including special events


  • Schedule/conduct all annual inspections and other compliance related tasks.


  • Manage accounts receivables process and other tenant billing inquiries



Project Management:

  • Coordinate/schedule apartment preventative maintenance annual inspections


  • Create incident reports for complaints received, investigate and follow-up as needed


  • Assist with building and vendor invoices, follow up on outstanding orders including uniforms


  • Provide support to the Front Desk & package room to assist with issues


Qualifications:

  • At least 1 year of hospitality or property management related experience
  • A positive and hospitable demeanor
  • Able to perform job functions with attention to detail, speed, and accuracy
  • Be a clear thinker, remaining calm and resolving problems using good judgement
  • Polished oral and written communication skills
  • Detail oriented and able to maintain an organization in a fast-paced and multi-tasking environment

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