Application Support Analyst

3 days ago


Irving, United States Dexian Full time

Role: Application Support Engineer

Location: Irving, TX (Hybrid)

Duration: 12+ Months


Key Responsibilities:

  • Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles.
  • Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
  • Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
  • Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
  • Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk


Qualifications:

Level 2/3 Production Support with strong debugging and analytical skills.

Sybase, Oracle, Unix shell scripting / SQL and writing scripts and database queries.

Experienced using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk.

Experienced monitoring batches and meeting SLAs.

Incident Management tools like ServiceNow.

Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.



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